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I used DoorDash today and the add tip screen said that 100% of the tip goes to the driver. I know they got a lot of bad PR for stealing part of the tips some time ago and had to make public statements about improving their policies. Are we saying that even after all that, they’re just outright completely lying?
I don’t think anyone can outright say that they’re lying with any amount of certainly, but it would be very very far from the first time a company got caught in a scandal then just lied about how they’re going to fix it.
I don’t understand why people want food delivery… It is kinda expensive and I don’t get it unless there is a significant discount.
People are lazy
People place different values on time, money, energy, etc. Just because you find it too expensive for the effort, doesn’t mean someone who has more money and less energy would make the same judgement.
Sounds like you’re telling me that everyone doesn’t share my exact thoughts, beliefs, and opinions. That’s crazy, sir/madam.
That kinda talk will get me shot!
In general fast food and restaurant food are overpriced compared to home made food, and the working class often don’t have time between locations during the day. Also, like 40+% of the population in many developed nations are elderly now.
The reason people splurge on greasy junk food covered in sauce is never because it is a reasonable option, but because it’s an option our monkey brains are willing to make the most sacrifices for.
Democracy at risk? Earthquake destroying homes? Drought threatening thousands? Sure we could pitch in $5 for that, or instead we could get the Large meal and an extra Fries…
EDIT: I think my hypothetical was decent and important, but I don’t want anybody to feel ashamed to eat. Enjoying food is necessary for happiness and abstaining from so can be detrimental to mental and physical health.
You don’t… understand? That people want food but don’t want to go out? This really isn’t rocket surgery.
It’s expensive… I could just drive the 2 miles or toss something in the air fryer rather than worry of someone messed with my food
Some people don’t have cars, are elderly, too young to drive, disabled…
and not one of those groups of people should be eating the shit food that gets delivered by these places.
This is a very bizarre contrarian hill to die on for you. You know that any restaurant can have delivery right? It’s not all Taco Bell lmao.
you realize that ANY restaurant isn’t going to be ‘good’ food right?
Some people have a lot of disposable income and don’t care that their $7 meal at Taco Bell costs $17 to get it delivered, too. I think it’s a bit crazy but it’s their money.
For example, I literally have COVID right now so I’m stuck at home. I’m running out of food (I got sick on the day I do my weekly shopping) plus I don’t want to cook or drive because I feel like twenty pounds of shit in a ten pound sack. My wife has work, school, and two stupid dogs to care for, so she’s already stretched, plus I don’t want her to push herself harder in case SHE gets sick too. I usually get our own food but I’m happy to pay someone to deliver right now.
Is it that hard to understand that some people just value convenience?
Some people have family and/or work obligations and can’t just fuck off for an hour to get a cheeseburger.
I think its handy when I’m sick. Just last week i got delivery because i felt so shitty i could barely get out of bed.
Before they also said the driver got 100% but behind the scenes they were essentially subtracting that amount from what they were going to pay the driver originally. Thus they could claim the driver got 100% of the tip while still pocketing the value of it.
This is tip culture standard. The company is only required to pay enough such that tips plus pay meet minimum wage. CEO’s should have to work for tips given by their employees in order to earn over minimum wage, change my mind.
no that is the truth, what it doesn’t tell you is that the drivers are paid like 2.50 to 3 bucks per delivery. so tips makes up the majority of their earnings at this point.
Tips are completely optional, but it would be a shame if something happened to your order. Would you like to tip so we can, uh… protect you from such unfortunate circumstances?
Can you decrease it afterwards?
Not sure about a decrease, but you can easily get it fully refunded if they fuck up. I tip really well because I used to be a food courier myself. Every few months some idiot delivers my pizza upside down or leaves my order outside my building and I get my tip refunded with ease. I have no idea if that money is refunded from the dasher’s pay though.
No, you can only increase.
Which is good because offering a job to someone then lowering the price you pay them after they’ve done it is evil regardless of it you’ve decided that you don’t like the company the person doing the task is working for
Stop using DoorDash and other delivery services. They’re a huge scam and you end up paying double for cold food that someone might have tampered with.
Where I live it’s about £2 more on a order of any cost. That’s not even close to being double, especially with a minimum spend of £10
Yeah there’s comments are from the US it seems where there lack of regulations have resulted in an… advanced pricing structure. To put it mildly.
I’m just glad I don’t have to live in that country, judging by the quantity of downvotes theyre very upset about this discrepancy
Well hooray for you? DD and GrubHub fees easily double anything I order.
Turns out some places are different. Weird, right?
My experience using DoorDash and Uber eats is in the 2x range for costs. When I switch to pick up or order directly, it’s always about half the cost.
This clearly differs wildly between countries. It’s just not this way at all on europe
Thanks for the input, my trusted door dash corporate friend.
Considering I used GBP and door dash is not used in the country which has GBP as it’s primarily currency. You can live safe that I’m not a current door dash employee looking to retain angry American customers
Are you ordering directly from the restaurants?
No. Clearly deliveroo in UK is wildly different to American delivery services.
You should check the price of the food on the DD menu isn’t also higher than the price on the regular menu. It may be a 2$ fee, but I’ve also seen higher per item prices.
Yeah, Uber eats is about 20% more expensive per item on the menu, though I am sure it varies.
The restaurant probably sets that price. Not only do delivery services ask for fees and tips from you, the customer, they will also take 20% of the restaurant’s earnings for using their delivery services. Hence why some restaurants still choose to be on the app for visibility but have higher prices and/or separate delivery and pickup services that they set at normal prices and prefer the customer use instead.
Learned this when I was working for a delivery start up that operated locally and didn’t charge such a fee.
Makes sense. I don’t blame them. Uber is a leech. A super convenient leech.
Still not even close to double
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Holy shit America is so different
The trouble is in England if you don’t use deliveroo or whatever, the only food you can get on takeaway (delivered or collection) is kebabs or pizza. The main restaurants tend not to bother with their own takeaway.
Realistically, how far are you from the shops? And would it 1. Take any longer for you to just walk there to pick it up? 2. Do you often NEED to save the extra time it takes to get there and back?
If the answers to both are mostly no, then just don’t use delivery and call ahead and get pickup instead. Going for a walk is great!
I used to live 25-30 minute round trip from the shops, still never ordered delivery because it’s not any faster (usually slower), not sure why people are willing to pay extra for it, and screw over the restaurants in the process.
Would actually like to know other’s point of view on this.
This. They are predatory to their drivers, their customers, and the restaurants they almost blackmail into using them. Awful awful company.
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Reason I don’t use these services is the tip is expected in advance. Bring me my food hot and in a timely fashion and I’ll give you a good tip. I’m not paying you ahead of time to take too long bringing me cold food. I’d rather pick it up myself.
I stopped ordering from these apps because I got tired of watching the driver take my food on a tour of my city and having it arrive cold and wrong.
The last time I went to pick up my food from a restaurant I saw a dasher standing outside a restaurant staring at his phone with food in his hand, I went inside and while I was waiting the dude came back in, dropped the food and asked for another order because the one he took wasn’t tipping.
Fuck this system and fuck these apps, pick up your own food (if you can).
I’m starting to wonder if all that are symptoms of a company using information technology to it’s most powerful extent.
Services like Door Dash couldn’t exist at the current scale, speed, and service without the internet and highly capable phones/laptops/whatever in everyone’s home. It enabled this kind of gig economy service to come out of nowhere, build very rapidly, and disrupt the market before the law or even social norms could ever hope to step in. But as a consequence of all that, the owners cannot help themselves, and continue with their “Greed% speed run” of running a company straight to its conclusion. Every mistake, every error, every bad take, it’s all accelerated right alongside the good stuff. It’s like enshittification on amphetamines.
I saw somebody saying how these companies are going to start crashing and burning in the next few years because they’ve never been profitable but the low interest rates have allowed them to keep burning new investors money to fake it until they make it. They’ve been following the greed of infinite profits through infinite growth, but that growth suddenly isn’t infinite anymore, and now they’ll be getting to the find out stage after fucking around for so long.
I had a local burger joint call me up to tell me that the our food was currently, and had been with the driver for the past 30 mins. They knew this because the guy decided to have dinner in the parking lot after picking up our order so I really try to avoid now
I stopped using them when I stopped being given free delivery because without the discount, a thing that costs about six bucks suddenly balloons to thirty fucking dollars. On top of it taking longer and my food arriving cold.
are you really ordering a six-dollar item to be delivered and expecting it to be reasonable? maybe that’s the issue here. my orders are usually almost $100 and at that point it becomes pretty reasonable. if you live alone its not for you.
Somehow, places that use in-house delivery don’t have such a problem. Hm… It’s almost as if DoorDash and Uber Eats and the like are bullshit and ripping people off.
Or it’s like very few places have in-house delivery because it’s expensive for them and when they have it its limited. these delivery services are a great option for many people like me. yeah it costs more but when it’s worth it, it’s worth it.
before them, I had maybe 15 choices of where to get delivery from. now I have hundreds.
This entire tipping thing is terrible - including for dashers themselves.
It means dashers income heavily relies on strangers being kind enough to leave some extra.
It means customers are gonna feel bad for not paying more than their order amount (and they probably will pay the tip)
It means company can employ slave labor for extremely low pay and still have people willing to do this.
Tipping benefits only one party - the companies. We need to stop it.
Stop patronizing restaurants where they don’t pay their staff a livable wage. Stop using delivery apps that don’t pay their drivers a livable wage.
This predatory employers are the problem. Stop rewarding them with your business.
Stop patronizing restaurants where they don’t pay their staff a livable wage.
In most parts of the US, that’s all of them. This position is de facto “never eat out or order takeout”. I’m not sure that’s entirely realistic.
So cook, by taking part in the exploitative system, not only are you contributing to it, but by not tipping on top of that the only person you’re hurting is the worker. That worker has never even met the CEO, the CEO doesn’t give two shits that while he got his money the guy on the bottom got stiffed. Yes it’s inconvenient, but if you have grandiose ideas about how the entire system should change, you should take part in said change not by exploiting that worker yourself but by boycotting the whole business; or by ordering, tipping, and trying to poach them for employment at your business; or by opening your own spot and paying fairly to set an example and provide others like you a place to buy guilt free; something other than “fuck you for bringing me food I hope you starve or have to live in a tent, tell your boss to pay you better I’m sure he won’t just find a ‘quieter’ employee like he did to all the others.”
I don’t use door dash much but I’m pretty in Canada at least there is a mandatory tip . At least there is with skip the dishes that’s what I usually use .
If it’s mandatory it’s not a tip, it’s a fee, which is perfectly fine and reasonable for a home delivery service but it’s not a tip.
I agree. But he’s also wrong. Tip is not mandatory. If you want you food in a reasonable time frame however, it’s a good idea.
correct on all parts, it pits dasher against customers. also these companies are still not profitable. that should tell you something.
the truth is that the business model just doesn’t work. if you want to pay drivers actual living wages, delivery fees would have to be more than 20 dollars for each order.
And I don’t think it makes your order arrive any faster.
A reasonable tip ensures that someone will accept your order. Nobody is forced to go pick your food up.
I did a bunch of ride-a-longs with my buddy during COVID. Watching him decide which orders to accept was fascinating. There are lots of variables, and a reasonable tip was a requirement.
It basically boiled down to how much money per mile.
Some shady people will put a $20 at first, but then change it to $0 after the food is delivered – not based on bad or slow service, but because they are assholes. The $20 is to get a Dasher to accept the order quickly. Bait and switch.
Is there a rating system for customers?
A reasonable tip ensures that someone will accept your order. Nobody is forced to go pick your food up.
I member when restaurants employed drivers that actually delivered reliably without needing to bid for their attention first. Hard to forget since I was one of them!
Hourly pay was regular minimum wage instead of the server level chump change, and when using my own car I received an amount for wear and tear + gas. So in my case tips were actual tips on top of a living wage and even if nobody had tipped it would have been an alright job.
I can’t imagine trying to do the same thing for only tips.
It isn’t only tips. I opt to be paid by time + tips. In my area it is $18.50 per hour driven with tips. I average about $25-$28 per hour. The real issue is that getting to the point where you can just go work whenever you want is really rough because there isn’t always a spot available.
It does. Dashers scramble for orders with a high money to distance ratio. $8 3x per hour is hot shit.
The tip absolutely goes to the dasher. The screwed up system aside you are only compounding the exploitation of the delivery driver.
Don’t use the app but don’t get mad at a system that you’re choosing to participate in and actively making worse.
They get 100% of the tip, it’s a legal requirement. The scummy part is the company does this to give you the opportunity NOT to tip, and therefore subsidize the food for shitty people.
Just in case, the few times I have ordered food, I put a dollar or two tip in the app, and add a note saying I’ll give them a cash tip. Usually I’ll give them a 2-4 Dollars more depending. If you’re using these services you need to tip, that’s how they make their livelyhood and feed their families.
It’s a scummy business, and you should definitely try to avoid using it unless it’s your only option for some reason. Your order will probably be at least $30, but do you know how much spaghetti you can make with $30??
It’s worth noting that drivers don’t see the notes until they accept the order.
I used to do the same as you until I dashed for a few months to make ends meet.
I can also tell you that some orders literally cost drivers money to make when the tip is too low. I’ve had countless 25-30 mile round trip orders that paid out $6-7 because the person didn’t tip. I passed on those orders because I would have been paying to deliver them. Drivers need to make about $0.75/mile driven to break even, and most look for $2+\mile. I now look at the distance from the restaurant and tip $2/mile for the one direction. But I’m also in a place where they’re pretty likely to get another order pretty quickly and don’t need to make it a round trip.
The problem really rests with DoorDash and Uber Eats for not paying enough. They recently dropped the base payout to $2/delivery, which will never not cost the driver money. It’s absurd and incredibly shitty how they choose to offload the responsibility of paying their drivers into the customer.
So they pay less now than before?
Yes. The base payout was reduced again last year.
That is a legal requirement. But myself and others got a settlement from Amazon after they stole our tips for years. I got a check for $790 that they kept from me. I dunno if DD ever got caught doing the same, but businesses do try to get away with this stuff.
They used to do that, using the loophole that drivers technically get 100% of the tip because they were subtracting the base pay if the tip covered it. They stopped doing that but now they don’t show the full pay to the driver to discourage ignoring low tip orders, screwing over the good tippers who tipped well for fast service. It doesn’t matter if you tip well anymore because they’re going to bundle your order with low tip orders and force you to wait an hour to get delivery that used to take 20 minutes. It’s why I stopped using door dash.
It’s why I stopped using door dash.
Are they any good alternatives that you would suggest?
Unfortunately pretty much all of the apps are starting to do this, so I’ve just learned to live without.
Can they reduce hourly pay based on tips received, as a loophole?
No
I don’t use doordash but don’t be a dick and leave no tip. That’s such a selfish thing to do.
I’m so glad there are societies that don’t care about such things as tips
Yea DoorDash and the like are inherently reliant on tipping. If you don’t like tipping in general then fair enough, just order somewhere that pays minimum wage+ (aka not doordash)
Honestly that’s not something I really consider. I don’t make it my policy to try to analysis someone’s pay.
It’s not really about analyzing someone’s pay, just choosing a place that hires employees, not contractors
It’s a bad system but you are a bad person if you don’t tip.
Yeah, the only mildly infuriating part about this post is that they didn’t tip. Despite the problems with DD, the drivers do actually rely on those tips.
OP’s post is very misinformed and I’m not down.
This is much “America” for my european brain
People on all these astro-turfed anti-tipping posts always have the same AI generated talking points. Rarely ever do these people actually talk about STOPPING using the apps and STOPPING going to restaurants. Stop making “tip culture” the fault of the worker. It is 100% on the business owner for not paying their staff appropriately for the work performed. Not tipping rewards the business and punishes the worker.
