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- cross-posted to:
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I was fortunate enough to get an older HP color laser MFD that can use 3rd party toner carts. I’ve never bought a first line HP cartridge for it and I never will. My next printer will be some other brand that plays nice with customers.
The only reason I even have this printer now is because I got it crazy cheap off of craigslist about 10 years ago, with extra supplies. When it dies, I’ll get a brother or something better. I’ve bought 3 sets of toner carts for it in 10 years or so for a grand total of maybe 150$, and I use it a lot.
I have a Canon Color LaserJet scanner/copier/printer for documents, and a large format Canon inkjet photo printer. Aftermarket toner, aftermarket ink, and they work flawlessly. I did a ton of research for both. I would never buy an HP printer.
Aftermarket toner, aftermarket ink, and they work flawlessly. I did a ton of research for both. I would never buy an HP printer.
I did the same when I purchased my Samsung color laser. I specifically excluded HP…then Samsung went and sold their entire damn printer division to HP. I refuse to use the Samsung drivers now because I suspect HP would push firmware into the unit blocked non-HP owned toner.
Eh, sure, that sounds accurate if a bit blunt.
If they are selling their printers at a small loss because they want to make money on selling ink that’s basically fine. Sell the ink, make money. If they want to overcharge for the ink people will look elsewhere. If they have to DRM the printers to force people to buy their ink then that’s just fucked up.
To the downvoters, I mean this in a factual sense, since HP sells printers ar a loss, which is a sort of investment, since they sell the ink at a high markup to recoup their costs and earn money.
So if customers buy their cheap printer, but not their expensive ink, then the investment HP made in the customer is a bad investment for HP.
It’s a bad investment because it’s unethical and people care about this sort of stuff (especially when every company under the sun is trying to replicate HP’s vampiric nature).
“I disagree” - HP CEO
He can disagree all he wants but the article is about their ink pricing plan underperforming.
Boo fucking hoo, HP.
Weirdly enough, everyone else thinks HP equipment is a bad investment.
if the customer does not print enough
Meaning all home users are a bad investment for HP.
That explains the ink cartridges malfunctioning before giving enough prints. That’s been engineered into them.
He’s not wrong. They are bad for their product as a subscription model.
Just like anyone who still buys HP. If you buy HP, you deserve their absolute garbage products.
TIL Customers aren’t customers. Customers are investments.
You say that like it’s a bad thing?
When I buy a jar of peanut butter, if I have a good experience eating it I’m going to buy that brand again. “Investing” in your customers is business speak for making sure your customers have a good experience.
The disconnect here is HP doesn’t seem themselves as being in the “printer” business. They see themselves as being in the ink/paper/repairs business… and they advertise their printers as costing 8.6 cents per page. If you’re happy to pay that much, then I’d argue HP probably is a good choice.
Personally I use a basic Brother laser printer, with cheap paper and cheap toner it comes in at around 1 cent per page. When I need higher quality, I get it printed by a professional printer - those cost quite a bit more than HP’s pricing but I don’t do it often and it’s much higher quality than any (affordable) HP printer.
Investing in customers is not necessarily the same as customers being investments.
I would argue that HP made bad investments in their customers and their customers not being bad investments.
I don’t want you to invest in me HP.
Kind of like their stock bud dum tssss
What do you do when you have the monopoly?
Turn the consumer into the commodity!
I wonder when someone will come up with a hipstery, fancy-looking printer that sells on the basis of “we don’t give a crap about all that, here’s a bag of ink refills, just pay us more up-front”.
All the tech startups are out there trying to get you into a subscription, I think we’re getting to the point where this is annoying enough that you could sell very expensive, fashionable small-run hardware to people on the basis of not being this.
I’ve been told that this is Brother Printers but I don’t own one as I no longer need a printer. Not sure how accurate but quite a few folk claim Brother is the last bastion of just buying and using a printer with whatever ink you put through it.
I have a Brother laser printer. I print a lot. It just works, it’s cheap and you can use off-brand toner. It’s great!
I bought mine a few years ago, and I’m still on the original toner cartridge.
I don’t use it as often as I thought I would, but my Brother laser printer has served me well.
Yep, i work in it, and for small Printers brother is the only good Option.
They’re called laser printers. Ink is for idiots, especially if you only print once in a while.
The first thing they teach you in CEO school is to churn out terrible products with DRM subscription refills where the DRM doesn’t survive more than an hour. That’s why we CEOs all have Juiceros, HP printers, and children who respect us.
Exhibit B on CEOs not being worth the obscene money they make. This dude made $20 million in 2022.
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