The carrier on Friday said it launched a media platform to serve travelers personalized advertisements on seat-back screens and in its app, among other platforms, as it seeks to leverage customer data.

    • @[email protected]
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      201 year ago

      Last time I had my phone plugged in to charge it, I noticed that it wasn’t on charge mode exclusively, but it was actually on File Share Mode.

      Now I don’t know if the airplane was able to instigate that connection mode, or why my phone was on that mode, but it did concern me incredibly that they were able to browse the files on my phone, when I just wanted it to charge.

      • @[email protected]
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        181 year ago

        And your email, identity document, photo, payment method… lots of fun data points to boil it down to a demographic of one person.

    • @[email protected]
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      331 year ago

      Oh please. It’s 2024, and you’re still wondering how a company knows who you are? The plane knows who is sitting on which seat, unless you change seats, and the airline has, at least: you email, your credit card, name, address, gender, age, nacionality, origin and destination. From there, they can ask a number of data brokers for more information like purchase habits, health, wheather you have children, your field of work, etc etc. Even if it’s one’s of those flights without assigned seats, there are cameras in the cabin. It would be pretty easy to face ID who is sitting where.

      • @[email protected]
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        51 year ago

        I take small pleasure in the fact that any ads I see I have no intention of ever purchasing their shit. I would actively tell people to avoid it as well. We literally have ads shoved in our faces 24/7 and the amount I have after bills and shit is already earmarked so the ad companies can go shove a baseball bat up their ass.

  • @[email protected]
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    421 year ago

    This article is short on details but what I really want to know is WHERE is that data coming from and how the fuck does United have access to it?! Also, a follow-up question would be how does one ensure they don’t get access to that data? Is that even possible anymore?

    • dave@hal9000
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      41 year ago

      My hope is that there wouldn’t be anything more personal about it than age, sex, and location… But I am sure there’s a lot more that even an airline (businesses that tend to be decades behind in systems they run) can get

    • @[email protected]
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      261 year ago

      The “media network” is https://kinectivemedia.com/ and they have a link for US customers to opt out that leads to here https://uniteddigital.iad1.qualtrics.com/jfe/form/SV_88OQmAbr20oeHn8 but of course you’re going to want to also read Qualtrics privacy policy before using their services https://www.qualtrics.com/privacy-statement/

      Clicking https://kinectivemedia.com/ privacy policy links to https://www.united.com/en/us/fly/customer-data-privacy-policy.html

      They collect the usual stuff you use for travel like name, address, payment details, biometrics, I.D etc and also

      Information collected in your use of our mobile application(s) includes, but is not limited to:

      • With your consent, your pinpointed physical location information from technologies like GPS, Wi-Fi, or cell tower proximity (geo-location tracking)
      • With your consent, while at or near certain airports in the U.S., your pinpointed physical location will be tracked continuously to provide you location-based offers, services and other information. For more information, see the Location Services FAQ located on the side menu of the United App;
      • Your domain name;
      • Device ID or alternative ID where required by the platform provider;
      • Electronic data concerning operating systems and computing devices/browser, including types;
      • Features you use and links you click;
      • Amount of time spent in the application;
      • Installs and uninstalls;
      • Transaction details and history.

      We may combine this information with information that we already have collected about you.

      We collect information about you from third parties. If you make a reservation through a travel agent, we will obtain your travel information from that agent. We may also obtain information about you from our marketing partners, advertisers and other third parties.

      We primarily use your information, including personal information, to provide our services to you and to fulfill your requests. In certain circumstances, such as for advertising purposes, we combine your information with other information that we have about you, that is publicly available and/or that we have obtained from third parties (either individually or in the aggregate)

      We also use your information for the following purposes:

      For marketing and advertising. United uses your information, consistent with applicable law, individually, in the aggregate, and/or combined with demographic information that we maintain or collect from third parties, for marketing and advertising purposes (via email, direct mail, telephone, web or other electronic advertising) and to send you news and newsletters. Specifically, information that we collect about you may be used to send you email, direct mail, or telephone communications about offers from United, its partners or other third parties, that might be of interest to you (please see the section on Disclosing your information below and the section on Changing your marketing preferences below). We also use your information to determine appropriate advertising channels and venues and to place ads on such channels and venues, including placing advertising on social networking sites.

      I’m sure the money they make from this will subsidies flight costs that will be passed on to the end user for cheaper flight!

    • @[email protected]
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      41 year ago

      You seriously can’t understand how they would have personal data on you that every other company already has?

    • @[email protected]
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      1 year ago

      I think they can retain customers’ past flight records and maybe list of media played in flights. That said it’s almost guaranteed some ad marketing corpo is behind, and EULA is always vague enough to allow sharing external party…

    • @[email protected]
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      21 year ago

      Probably when you book from browser cookies?

      You could get around this but 99% of people won’t.

  • @[email protected]
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    81 year ago

    Phones play movies. If they make the seatback system annoying then people will just stop using it and download movies from Netflix or wherever

  • @[email protected]
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    551 year ago

    Oh good. Because if there’s a profile of my advertising preferences out there, it knows that when I am forced to view an ad, I look away from the screen, turn off the volume, sigh dramatically, and say “Fuck <this product> right in the ass.”

    Personalize away.

      • @[email protected]
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        311 year ago

        I work for a company that does marketing, and they are seriously struggling right now because TV and Social media ads are getting more expensive, while at the same time becoming less effective.

        Yes. This is true.

        Because ads suck and people hate them. Whats the new way? Be good at what you do so people talk about your brand. Show up in searches when I’m looking for you. That’s it.

        • haui
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          141 year ago

          Astonishing! Who would have thought that be the case? Actually doing the work instead of paying your way to success? That cant be correct! /s

          • @[email protected]
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            51 year ago

            God forbid the enormous amount of money be poured into the actual product rather than spamming an inferior one.

    • @[email protected]
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      21 year ago

      Naw, they’ll find some way to “incentivize” (punish you for not) viewing ads and enforce it with eye tracking.

    • @[email protected]OP
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      11 year ago

      Hmmm, yeah, see? This is why they shouldn’t be allowed to call the ads they have now, “personalized” when they’re really not.

    • @[email protected]
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      11 year ago

      We paid for cable and streaming services too. They’ll milk us to dust, then run ads on the remaining pile.

      • @[email protected]
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        1 year ago

        I guess the best way now is to download a 4K movies onto a laptop and bring it with you on your trip

    • Elise
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      21 year ago

      Afaik it’s a thin margin sector. I’ve even heard of pilots paying to fly during bad periods.