Update from Asus

The service team reply misunderstood the situation. Unlock tool is unavailable at this moment but we are allowing the possibility to unlock, please stay tuned.

**TL;DR

  • ASUS has apparently withdrawn the ability to unlock the bootloader on its phones.
  • As per the company’s technical support team, Zenfone 10 and Zenfone 9 users won’t be able to root their phones.
  • dinckel
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    2 years ago

    It’s my device. I will do with it whatever the fuck I desire

  • SeaJOP
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    462 years ago

    Considering their crappy major release and security update support, rooting and flashing custom images is basically a requirement.

  • Stefen Auris
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    792 years ago

    Well there goes any compelling reason to buy their phones lol

    • ayaya
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      312 years ago

      I was genuinely thinking about going with an ASUS phone next because of the unlockable bootloader, this really sucks to see.

      • deweydecibel
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        202 years ago

        There are plenty of makers doing unlockable bootloaders. Honestly, just avoid Samsung.

        • kindenough
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          2 years ago

          My EU S9+ (Exynos chip) is running a custom Android 13 rom without flaws. A lot of Samsung phones can be unlocked. Seems US models (Snapdragon) are the ones that can’t be unlocked, few exceptions. Most other countries have the Exynos chipset and are perfectly unlockable.

          • DopamineDeficient
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            82 years ago

            i think this might be related to samsung knox and its efuse, once set not really being able to be undone and that stuff

    • Tony Bark
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      12 years ago

      I remember owning their Transformer tablet back when Honeycomb first launched.

    • King
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      72 years ago

      Yeah no reasons besides only tiny stuff like being only flagship under 6", better speakers than samsung, better cooling and less throttling than samsung, headphone jack, near stock android. More like there are no compelling reasons to root anymore, enjoy your 1k samsung throttling tho

      • @[email protected]
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        62 years ago

        2 years of updates means you’ll quickly end up with a phone that’s waiting to be hacked

        • King
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          32 years ago

          They offer 4 years of security updates, what are you on about? It’s even better than sony

          • @[email protected]
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            32 years ago

            Well it’s better but it’s still not enough imo.

            People shouldn’t be left behind on security just because they don’t have the latest phone, 4 years isn’t long at all.

            Now phones are powerful enough to last years, and could last even longer with replaceable batteries. This artificial limitation is anti-customer.

            So yeah at least there should be an way to root and install custom ROMs, they may not want to support phones longer officially but they shouldn’t limit the user if they want to do it themselves.

            • King
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              32 years ago

              DAE 10 years of support for 800€ ?

              • @[email protected]
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                12 years ago

                They don’t have to support it 10 years, but they shouldn’t prevent people to keep their phones updated themselves with custom ROMs.

                • King
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                  12 years ago

                  Ah the peak of security, third party custom roms. Accept your hobby isnt popular and move on, grown ups like their banking apps working

    • @[email protected]
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      2 years ago

      No kidding, especially with their recent motherboards catching on fire, and then voiding users’ warranties for updating to the beta BIOS that fixes the issue, fiasco.

      They used to be such a good company; what happened?

    • @[email protected]
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      42 years ago

      Yeah, don’t have one of these, but I was looking at one before settling on a Pixel 7 Pro instead. Have had some sketchy interactions with Asus regarding support and warranty in the past. Might be looking elsewhere in the future where ever Asus is an option. I really don’t like they changing promises retroactively.

  • pallettownbry
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    212 years ago

    This is exactly why I sent my Zenphone 9 back. Shame because it was such a good little phone and one of the few flagships with a headphone jack.

      • pallettownbry
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        22 years ago

        Nope. At least not when I bought mine only a couple of months ago, I guess right when they blocked the unlocking tool from being used. Super annoying.

  • 𝐘Ⓞz҉
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    372 years ago

    Simple fix: stop buying Asus phones. Once their profit drops they will let you unlock bootloader

  • BlackEco
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    402 years ago

    This is such an anti-consumer move, by refusing to unlock the bootloader Asus hinders the ability of users to extend their devices’ life beyond Asus’s original support window by flashing alternative ROMs…

    • @[email protected]
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      242 years ago

      I’d like to see right to repair laws expanded to right to unlock. I think you could make a reasonable argument that a working device that’s not receiving security updates is just as broken as a device that’s experienced a hardware failure.

      • @[email protected]
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        72 years ago

        As much as I agree, I don’t think our legislators are knowledgable enough to be able to handle the issue, and majority of the users don’t care enough to push for something like this. This isn’t like USB-C vs Lightning where users are sick of buying cables and chargers, so the issue is much more visible.

  • @[email protected]
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    132 years ago

    That’s sad to hear. I’m an iPhone guy but I bought a Zenfone a few years ago when I wanted a cheap VR headset. It scratched the itch at the time and it was the best bang for my buck with the best features and yet still being unlocked from a carrier.

    But with all that is going on at ASUS, I’m surprised they would make an unpopular move like this. Their motherboards are frying CPUs and their supposed Steam Deck killer didn’t do much of anything to kill competition. Wtf is going on at ASUS HQ?!

    • deweydecibel
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      72 years ago

      I’m surprised they would make an unpopular move like this.

      Because it’s only unpopular to a niche audience. Granted, those buying a Zenfone are niche, but still. They stand to make more by locking the phones down for Samsung-level bullshit than they do from the customers they’ll lose here.

    • King
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      12 years ago

      Lol still the motherboard circlejerk when they fixed it in a week, if you like walled gardens just say so, u dont know any person irl rooting their phone

  • Stay Frosty
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    2 years ago

    I feel eventually every company would do the same.

    • deweydecibel
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      2 years ago

      I think it more likely we’ll get to the point where getting a key to unlock the bootloader requires some kind of bullshit businesses license, or else is only possible on higher end phones. Kind of like how Windows is increasingly walling options off from everyone except Enterprise users.

      Or the end result of this eSIM shit comes to pass: unlocking the bootloader breaks the SIM and/or the carrier refuses to let it on the network.

      • lemmyvore
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        2 years ago

        But do carriers really have a horse in this race? SIMs are separately secured so all they care about is having as many in use as possible. Whatever game of cat and mouse manufacturers choose to play with the users is their business.

        I don’t think carriers will want the headache that comes with SIMs checking if they’re used on so-and-so devices, especially if it involves depending on a service they don’t control (like Google).

        • Stay Frosty
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          12 years ago

          Yeah, carriers want as many user as they can on their network. So no valid reason to block a user if they root their phone.

  • Dizzy Devil Ducky
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    102 years ago

    The problem with companies trying to stop this is the fact that there will be at least one person/team who will find a way to bypass this.

    No amount of corporate software devs/engineers can stop the might of a determined team on the internet from achieving their goals when it comes to this kinda stuff.

    • SeaJOP
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      32 years ago

      The updated response from Asus:

      The service team reply misunderstood the situation. Unlock tool is unavailable at this moment but we are allowing the possibility to unlock, please stay tuned.

      So the server is down and will be back up. But that is not exactly the most reassuring response. It kind of seems like they are planning on removing it later or majorly altering it.

  • @[email protected]
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    2 years ago

    I dropped OnePlus for this reason last year, after having 5 models starting the OnePlus 1, and ending with the 8T. Apart from OxygenOS being a buggy mess, I should be able to do what I want with my phone’s software

    • @[email protected]
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      22 years ago

      Got any recommendations? I’ve been with them for 3 phones starting on 2 and I’m thinking on replacing my 6. I was already looking at other companies but not sure who would be good.

  • @[email protected]
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    62 years ago

    I used to own a ZenFone, and Asus’s technical support was awful. I guess I’m glad I don’t use one now

  • CamileBlah
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    62 years ago

    I have been thinking about getting the ZenFone 10 as well. I have seen a lot of similar posts here and on various google searches. In the XDA forum for the phone there also a topic about not being able to unlock the bootloader/root, but there is a bit more info on the reasoning.

    “A moderator in the Asus ZenTalk forum posted that they are working on a new release of the unlock tool and that it should be available in Q3 2023.”

    https://forum.xda-developers.com/t/unlocking-the-bootloader.4607595/

    • Fubber Nuckin'
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      42 years ago

      Very cool. But they removed it for now, so I’ll assume it’s permanent until proven otherwise. Not very cool.