Update from Asus

The service team reply misunderstood the situation. Unlock tool is unavailable at this moment but we are allowing the possibility to unlock, please stay tuned.

**TL;DR

  • ASUS has apparently withdrawn the ability to unlock the bootloader on its phones.
  • As per the company’s technical support team, Zenfone 10 and Zenfone 9 users won’t be able to root their phones.
  • @[email protected]
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    1 year ago

    The end of an era. Companies also locked the bootloader back then and you’ll need to find a vulnerability to exploit in order to unlock it. When custom roms starting to become popular, companies relaxed their stance and allowing their customers to unlock the bootloader using an official channel instead of utilizing a security exploits, perhaps as a competitive advantage so power users would recommend them to their friends and family.

    Now with declining popularity of rooting and custom roms, companies are starting to stop allowing their customers to unlock the bootloader again. From their perspective, allowing bootloader unlocking is nothing but trouble (support-wise) and might even cannibalize sales (why upgrade your phone every two years when you can install a custom ROM with the latest version of Android), so declining popularity of custom ROMs is a perfect excuse for them to stop allowing bootloader unlocking.

      • Uriel238 [all pronouns]
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        41 year ago

        I suspect we’ll eventually need to create a standard much like th PC Clone, in which hardware, OS and software are independently produced and support compatibility standards.

        Not in the current clime of unregulate capitalism, though.

        • @[email protected]
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          61 year ago

          I’m afraid the PC ecosystem is one-of-a-kind, and perhaps once it’s gone, we’ll never have anything like it again. Companies are obsessed with vertical integration now, owning everything from software to peripherals and accessories. The closest thing we have to PC ecosystem where multiple independent companies works to support a single platform is perhaps the raspberry pi ecosystem, but even then it’s pale in comparison to the PC ecosystem in term of variety and number of manufacturers.

      • @[email protected]
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        111 year ago

        Once digital media got away with “actually we are just letting you borrow it and can take it away whenever we want”, hardware manufacturers have been drooling to do the same. Apple and game console manufacturers are most of the way there already.

        • @[email protected]
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          71 year ago

          Well it sure is a good thing they are making everything smart nowadays….

          But seriously I can’t believe how fast the car industry locked previously free features behind a subscription

          • @[email protected]
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            21 year ago

            I agree with the sentiment, but even the claim that they were free is part of their narrative. Their cost was included in the price of the car, everyone paid for it already. They are double-dipping.

  • Whiskeyomega
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    1 year ago

    My biggest problem with unlocking the bootloader is that many apps look for an unlocked bootloader as “Its rooted” according to that app but unlocking the bootloader and being rooted is 2 different things. I only want to run a custom rom I dont want to root. But you end up having to do the whole thing and running Magisk to hide the root and unlocked bootloader.

    • @[email protected]
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      61 year ago

      I always root my phones and I found that installing those app on a cloning environment, like island, usually has them working fine

    • lemmyvore
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      51 year ago

      You usually need to go one step further and install Magisk so you can control what apps “see” about the phone.

  • Herr Woland
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    401 year ago

    And there I was seriously considering getting one. Greed is ruining good things again.

      • Herr Woland
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        41 year ago

        My guess is they’re going to slow down the device on new android and block rooting so you can’t install your own OS, also, probably doing a lot of spying on the users.

    • Secret
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      21 year ago

      Again? I didn’t realize the ride had stopped for a bit. .

  • @[email protected]
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    1 year ago

    A typical example of planned obsolescence what an effective way of killing my plans to get an Asus phone as my next daily driver assuming this is true

    Some important context from the article:

    A Reddit user claims that the company’s developer liaison on its Telegram channel has no knowledge of any such development. “According to them, the unlock tool server is in maintenance and will resume in Q3,” the person writes; We’ve written to ASUS to clarify the situation and will update this article when and if we hear more.

    But here is the thing why do I need to use a tool to connect to a server just to be allowed to unlock the bootloader? I don’t and didn’t need such a thing to unlock the bootloader of my Samsung Galaxy phone (planned obsolescence ladies and gentlemen)

    • @[email protected]
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      31 year ago

      I suspect it’s to keep a record which can be used to defend themselves from lawsuits. “You caught that virus after you removed our protections, so it’s your own fault. Here’s the receipt.”

    • @[email protected]
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      51 year ago

      But here is the thing why do I need to use a tool to connect to a server just to be allowed to unlock the bootloader

      It’s been this way since I first flashed a custom ROM on my 2011 Xperia and I’ve never gotten it. It seems so useless. Either Huawei or Xiaomi wanted me to provide a REASON for unlocking.

      I think Nexus phones were unlockable without making a request to a server. I might be wrong though. But I do miss the Nexus line.

      • @[email protected]
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        1 year ago

        Pixel devices don’t require permission via a server. Unlocking is enabled via developer settings on the device.

        Doing it any other way is user-hostile.

    • @[email protected]
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      1 year ago

      No kidding, especially with their recent motherboards catching on fire, and then voiding users’ warranties for updating to the beta BIOS that fixes the issue, fiasco.

      They used to be such a good company; what happened?

    • @[email protected]
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      41 year ago

      Yeah, don’t have one of these, but I was looking at one before settling on a Pixel 7 Pro instead. Have had some sketchy interactions with Asus regarding support and warranty in the past. Might be looking elsewhere in the future where ever Asus is an option. I really don’t like they changing promises retroactively.

  • pallettownbry
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    211 year ago

    This is exactly why I sent my Zenphone 9 back. Shame because it was such a good little phone and one of the few flagships with a headphone jack.

      • pallettownbry
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        21 year ago

        Nope. At least not when I bought mine only a couple of months ago, I guess right when they blocked the unlocking tool from being used. Super annoying.

  • @[email protected]
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    91 year ago

    I can’t believe this shit… I was planning on getting the Zenfone 10. with it’s headphone jack, small size, and Android feel.

    • deweydecibel
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      1 year ago

      I think it more likely we’ll get to the point where getting a key to unlock the bootloader requires some kind of bullshit businesses license, or else is only possible on higher end phones. Kind of like how Windows is increasingly walling options off from everyone except Enterprise users.

      Or the end result of this eSIM shit comes to pass: unlocking the bootloader breaks the SIM and/or the carrier refuses to let it on the network.

      • lemmyvore
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        1 year ago

        But do carriers really have a horse in this race? SIMs are separately secured so all they care about is having as many in use as possible. Whatever game of cat and mouse manufacturers choose to play with the users is their business.

        I don’t think carriers will want the headache that comes with SIMs checking if they’re used on so-and-so devices, especially if it involves depending on a service they don’t control (like Google).

        • Stay Frosty
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          11 year ago

          Yeah, carriers want as many user as they can on their network. So no valid reason to block a user if they root their phone.

    • jamyang
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      31 year ago

      I bought their Zenfone 5 in 15 and I always chose ASUS MoBos whenever I need to upgrade. Not anymore.

  • CamileBlah
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    61 year ago

    I have been thinking about getting the ZenFone 10 as well. I have seen a lot of similar posts here and on various google searches. In the XDA forum for the phone there also a topic about not being able to unlock the bootloader/root, but there is a bit more info on the reasoning.

    “A moderator in the Asus ZenTalk forum posted that they are working on a new release of the unlock tool and that it should be available in Q3 2023.”

    https://forum.xda-developers.com/t/unlocking-the-bootloader.4607595/

    • Fubber Nuckin'
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      41 year ago

      Very cool. But they removed it for now, so I’ll assume it’s permanent until proven otherwise. Not very cool.

  • BlackEco
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    401 year ago

    This is such an anti-consumer move, by refusing to unlock the bootloader Asus hinders the ability of users to extend their devices’ life beyond Asus’s original support window by flashing alternative ROMs…

    • @[email protected]
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      241 year ago

      I’d like to see right to repair laws expanded to right to unlock. I think you could make a reasonable argument that a working device that’s not receiving security updates is just as broken as a device that’s experienced a hardware failure.

      • @[email protected]
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        71 year ago

        As much as I agree, I don’t think our legislators are knowledgable enough to be able to handle the issue, and majority of the users don’t care enough to push for something like this. This isn’t like USB-C vs Lightning where users are sick of buying cables and chargers, so the issue is much more visible.

  • @[email protected]
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    1341 year ago

    ASUS is apparently killing the posibility of me being a potential customer of their smartphones.

    • @[email protected]
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      71 year ago

      ASUS annihilated the possibility I’d ever buy any ASUS product after the way they handled the 7800X3D/AM5 VoC issue. I had never really noticed, but a pretty big swathe of my tech came from them (laptop, monitor, and motherboard among others) but no more.

      • @[email protected]
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        11 year ago

        It’s a big company. Lots of people in lots of departments doing lots of different things. Do you swear off Samsung memory or flash because of their practices around their TV’s or refrigerators?

        • @[email protected]
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          11 year ago

          If the refrigerant on my fridge leaked and they refused to fix it, I’d sure swear off their ACs too, yeah.

    • @[email protected]
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      371 year ago

      Rooting users are only a small percentage of all users so they probably won’t even notice unfortunately.

      sent from rooted phone

        • @[email protected]
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          171 year ago

          Samsung goes so hard with their proprietary apps and intrusive ads. The closest to vanilla I’ve gotten is a pixel phone.

          • @[email protected]
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            61 year ago

            Samsung unlocked is free to root, and they even provide the tools to do so. Most models supported in the free distros as well.

            • Hyacin
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              61 year ago

              Yeah, but then you break Knox, and can’t EVER fix it. The phone becomes instantly worthless for resale.

          • @[email protected]
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            31 year ago

            By vanilla I mean the most basic for consumers, not debloated factory default, which is what someone who roots their phone might want. The average customer is definitely not bothering with that,

  • Stefen Auris
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    791 year ago

    Well there goes any compelling reason to buy their phones lol

    • ayaya
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      311 year ago

      I was genuinely thinking about going with an ASUS phone next because of the unlockable bootloader, this really sucks to see.

      • deweydecibel
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        201 year ago

        There are plenty of makers doing unlockable bootloaders. Honestly, just avoid Samsung.

        • kindenough
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          1 year ago

          My EU S9+ (Exynos chip) is running a custom Android 13 rom without flaws. A lot of Samsung phones can be unlocked. Seems US models (Snapdragon) are the ones that can’t be unlocked, few exceptions. Most other countries have the Exynos chipset and are perfectly unlockable.

          • DopamineDeficient
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            81 year ago

            i think this might be related to samsung knox and its efuse, once set not really being able to be undone and that stuff

    • Tony Bark
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      11 year ago

      I remember owning their Transformer tablet back when Honeycomb first launched.

    • King
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      71 year ago

      Yeah no reasons besides only tiny stuff like being only flagship under 6", better speakers than samsung, better cooling and less throttling than samsung, headphone jack, near stock android. More like there are no compelling reasons to root anymore, enjoy your 1k samsung throttling tho

      • @[email protected]
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        61 year ago

        2 years of updates means you’ll quickly end up with a phone that’s waiting to be hacked

        • King
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          31 year ago

          They offer 4 years of security updates, what are you on about? It’s even better than sony

          • @[email protected]
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            31 year ago

            Well it’s better but it’s still not enough imo.

            People shouldn’t be left behind on security just because they don’t have the latest phone, 4 years isn’t long at all.

            Now phones are powerful enough to last years, and could last even longer with replaceable batteries. This artificial limitation is anti-customer.

            So yeah at least there should be an way to root and install custom ROMs, they may not want to support phones longer officially but they shouldn’t limit the user if they want to do it themselves.

            • King
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              31 year ago

              DAE 10 years of support for 800€ ?

              • @[email protected]
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                11 year ago

                They don’t have to support it 10 years, but they shouldn’t prevent people to keep their phones updated themselves with custom ROMs.

                • King
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                  11 year ago

                  Ah the peak of security, third party custom roms. Accept your hobby isnt popular and move on, grown ups like their banking apps working