In my neighborhood, they misdeliver a package at least 2 times a week.
I’ll see the FB group, so and so, your package is at my house or does anyone recognise this porch
They never fuck up my house, but man do they fuck up the rest of the hood.
The only problem I have with FedEx is that they routinely bait and switch me with delivery dates. Something will ship on Wednesday. I’ll check the tracking on Thursday and it will say that it’s coming Tuesday. Cool. On Sunday, they’ll email me and say the package is going to be delivered on Monday. Then Monday comes and goes and the package is never on the truck for delivery and then they’ll say it’s delayed and coming Tuesday. Like why are you making yourself look bad? Don’t tell me it’s coming a day early just to then fuck that up. You’re going out of your way to piss me off at that point.
UPS on the other hand will just tell me a package is coming on Tuesday and low and behold, there it is on the delivery truck on Tuesday.
I’ve had recent problems with FedEx like this as well. Like 3 of the past 4 deliveries it says it’s going to deliver maybe a day early, then just fucking sits in the depo in the city ALL DAY while still saying it’s going to be delivered today, until it’s the end of the day and it switches to tomorrow.
My favorite is when it actually says “out for delivery” on the day it’s supposed to arrive, never shows up, then changes to “could not be delivered” after not showing up.
I called FedEx last time this happened because the delivery was a firearm, and I needed to know what’s happened. The person said it was loaded on a truck that morning, which triggered the status change to “out for delivery”, but they didn’t actually have anyone scheduled to drive the truck that day so it never even left the lot. It did arrive the next day, but I learned to not even trust “out for delivery” from them.
Awesome system, guys.
I actually ordered an adjustable/standing desk. They shipped via FedEx on the 21st and FedEx emailed me saying it was coming today. Did it show up? Nope. Never even moved from the initial location. Now they emailed me that it’s coming tomorrow. It might, but I’m not getting my hopes up. Honestly I hope it doesn’t come because it’s only the top of the desk and not the adjustable base so I’m going to have a 48" x 24" table top just sitting around without the base.
It’s like the packages get to the last mile warehouse a day early, so the system says “it’s here, let’s send it a day early”. Then some idiot in either the warehouse or on the truck sees the package and says “oh this wasn’t scheduled to be delivered till tomorrow? Fuck that, it’s not going on the truck till tomorrow”
Happened so many times for me with FedEx now, I just disregard any updates they send.
It’s not even that. It happens before it’s even at the last warehouse. I know to disregard it but at the same time, if I have a phone coming from Google that I requested signature for delivery, I can’t roll the dice. I’ll move work from home days just to be annoyed again.
FedEx is the worst of all. USPS is the best. At least where I’ve lived.
I was in an sketchy apartment years ago waiting for hours for a FedEx package that needed signed. I waited the whole time in the living room by the front door. Eventually I got frustrated and walked outside. The FedEx person had snuck up my creaky stairs and put that fucking sticker on my door instead of even bothering to bring up the package and knock.
USPS has always been great with two exceptions. They once broke a jar of apple butter and once lost a thing of cookies I shipped overnight for a month and they came back to me. They were scary.
That’s out of hundreds of packages, so I love USPS.
They claimed my package was delivered and it was nowhere to be found. I followed up and they just sent back the delivery confirmation. Said it was dropped off at a reception desk. My place didn’t have a reception desk. Their CS went nowhere.
I ended up making a BBB complaint and whadooyaknow, I get a call from a supervisor at the local DC informing me that the package was actually delivered to a hotel two blocks away and they would retrieve it and redeliver it for me and apologizing for it taking so long. I had already gotten a reship from the vendor in the meantime. (Bonus, I ended up with twice the product)
Narrator: they did not deliver the package.
Lmao, this still ain’t gonna work. I swear it’s like they can’t read or see the world around them.
Fedex sucks in general. This box contains 7000 bucks worth of laser cutter/ Box has been handled so harshly that its starting to come open. Not to mention they ignored the this side up part.
i was reading about shipping fragile things by USPS…
every forum i found, of people that ship antiques and such, is that marking it “fragile” guarantees that it will get destroyed in transit.
i’ve only tried it once… we packed the thing super nice, and it was completely destroyed…. in was impossible to do on accident… even if they had treated it like a regular package, it would’ve been destroyed.
but, treat employees like shit, pay them shit, and they’re going to be malicious….Used to deliver for Amazon. Fragile, handle with care, this side up, lay flat, team lift, don’t stack, all those mean nothing to the warehouse workers or most of the drivers. It’s so chaotic in there and nobody has time to treat packages carefully.
In part because a large fraction are bullshit.
I have seen boxes with ‘Open carefully, do not use a knife’ on the outer box when there was another set of cardboard boxes inside protecting the product. Oh yeah, real glad I didn’t cut the tape with my blade that’s not long enough to fully cut even one layer of cardboard.
I have also seen a label “delicate product, fold carefully” on fucking denim jackets.
When everything is ‘fragile’ nothing is. If you won’t pay for a packaging engineer then pay for actual special handling.
This has been the case for decades, everywhere.
People, package your shit properly or pay the extra amount to ship it specially.
Yepp. I work in shipping, and if you’re not comfortable throwing the box as hard as you can at a wall, you shouldn’t be comfortable shipping it.
So anything more valuable or less impact resistant than a rubber duck should not be shipped? No computer parts, no art, no glassware or porcelain, no tools more complicated than a hammer, and even then the goons might break the handle?
What is the point of your profession? A pittance in, emissions and waste out?
Just wrap it in bubble wrap.
What do you do for a living?
I’ve wrapped plenty of sensitive electronics that I’d be comfortable throwing at a wall. Get a larger box than you think you need, some foam wrapping/bubble wrap from another package and use that to form a protective core. Fill the rest of the box with lightly crumpled scrap paper, or packing peanuts if you have them. It ain’t rocket science.
You just have to assume in the first truck the package will sit underneath seven other heavy packages, while the second truck will be completely empty as your package rattles around and bangs against the walls. Anything else is foolishness, you know damn well those trucks aren’t individually fastening every box for a couple euros of gross revenue per delivery.
Pretty sure they meant the package, proper bubble wrapping would handle the abuse. That’s on the person boxing it all up.
Generally trying to stay alive, pay rent, afford healthcare, maybe care for their family, for the employees. Blame the massive corporations trying to keep costs as low as possible but trying to have the least amount of drivers delivering the most amount of packages at the lowest pay possible.
That’s what happens when people don’t want to pay for deliveries.
Do you mean free shipping a la Amazon? Because I’ll be honest: I work shipping and Amazon delivery is probably one of the best delivery services available right now, as fucked as it is.
UPS is great
DHL is great
FedEx is the fucking handy man of Satan. Fuck them, everything they represent, and fuck their mothers. And their mother’s mother. Piece of shit useless ass scum bag company.
Nah, Amazon delivers to the wrong address like 30% of the time. Very far from what I consider acceptable. No amount of reporting and “placing a pin on a map” fix the issue. Good thing my neighborhood isn’t full of thiefs (that I’m aware of).
I don’t use UPS or Fedex as much as Amazon, but for the times my packages did went through them, they never delivered to the wrong address.
FedEx forged my signature. Very lucky that I got my shit, but the company paid extra for me to sign, FedEx called and verified I’d have to be home, they didn’t show up the right day, and the next day randomly showed up and left the item after “I” signed. It wasn’t even someone else in the house that signed. Just a blatantly forged sig by the delivery man.
Just want to shift the blame here: that culture is set by management. The likelihood of damaging any given item to the extent that a claim is made is low enough that throughput is prioritized for profit. It’s a shitty statistics game and your “fragile this side up” means nothing.
I threw boxes for FedEx for a while at an airport. And yeah, “nonconveyable” freight (oversize/oddly shaped/overweight/hazmat) gets handled differently and holy shit is it a nightmare simply because its isn’t easily stackable. Overweight? Yeah, we just tipped that out of the can and let it fall so we could roll it onto the low belt and into the next can. Over/oddly sized? If you’re lucky it got set aside and shoved on top. If not, it got crushed by whatever got thrown on top.
And sidenote: that box looks great, especially if it went through more than one ramp sort.
What did you do with stuff labeled hazmat?
That all got shifted with the non-conveyables (noncons). You’d have to be “certified” to put it in a can.
We tried not to spill the vats of bull semen and human tissue, but both happened at least once.
Think how much it sucks for the guy who planned his whole weekend around that package of bull semen that never arrived.
“Should’ve known it was too good to be true…”
Shouldn’t it have been shipped in a crate with tilt indicators if it is truly fragile? You should blame your supplier.
All I see is a packaged
yousomeone failed to pack and ship properly. If you want white glove service, then you have to pay for white glove service.
Cheap labor equals cheap results.
I had similar with Hermes/EVRI, they were so bad and just refused to do the most basic things. Visible doorbell? Nope! Gonna ignore it, pretend you aren’t in and won’t even deliver the parcel to a neighbour, just take it with them. They’re making more work for themselves.
Up until about 6 months ago or so, in my area FedEx was the best of the delivery services in my area by far. Granted, I know that whichever service is best tends to vary from region to region. But, whenever I saw that my package was getting delivered via FedEx, I was generally glad to know it.
In my area, UPS is the shady shit-show that would totally pull some bullshit like this. UPS will open my mailbox and put packages in there (which is illegal in the USA). UPS will claim my package is delivered and then 3 days later, USPS delivers it. They have some kind of agreement with USPS to deliver the last mile, but UPS tracking literally shows the packages as delivered the moment they turn it over to the USPS. UPS will furiously beep the horn outside my bedroom window until I go to the front door to see what’s going on, and then have ME dig through their truck to find my own package. Anyway, I’m ranting now, as is the custom for men my age and in my condition.
USPS is just a whole other paradigm of unfathomably terrible shit show. Okay, I’ll stop. I have a problem.
Point is, FedEx used to be the best of shitty lot, so I wonder why they’ve suddenly and drastically gotten so bad as of late.
Obviously screw FedEx, but why the hell is the # symbol part of the door code? It’s just asking for this to happen.
You press the # to start writing the code on Yale doorman, or to lock the door
Ohh, I see. That makes it more clear than saying it’s part of the code
I guess its like one of those digilocks
where people always wrote the codes as “C1234” even though C is just a reset button that puts all the pins back into place so a code can be entered. It’s easier to tell people its C1234 than saying it’s 1234, but press C first.
Or better yet:
“It’s 1234. If that doesn’t work, press C then 1234.”
Is that better? I’ve had email replies fail to pick up the latter half of sentences. I wouldn’t trust it in physical instructions!
Yeah, usually it’s described like “press pound, then…” to avoid confusion.
Yeah but anyone under 30 doesn’t know # as pound, it’s hashtag.
Honestly I prefer usps now… I worked as a driver for FedEx express and when I helped on the belt with packages the loaders would say fragile is French and I don’t understand French while rolling the packages.
Thought fragile was Italian. Frah-jee-lee.
Heard that too. Lol
Yeah my boy worked for UPS and said he saw dudes bounce pass TVs in the warehouse.
I used to work at a factory that made exercise equipment and the rule was once it’s out the door it’s not our problem so we’re like drop kicking packages into the truck and just cramming in as much as we can. That’s just the culture in some workplaces and a lot of these companies are really just cutting corners everywhere and the morale is low. The factory was built in the middle of the city, but the area surrounding it was a historic neighborhood, and it was kind of low income. And they would just run trucks through that area that were overloaded by a lot, and no one cared. I’m not talking about boxes of Amazon goods. I’m talking about solid-ass steel. This destroyed the streets. I mean, if they’re hiring people and firing people, you know, who’s going to take the job seriously? It Is an absolute fucking shit show out there. It was a very unsafe workplace and you know, I like tried to organize some workers and they retaliated, the people at the top that is, by messing around with my forklift. I almost crashed into racking and the metal, because it was metal above. Plates of metal could have came through my cage and killed me. We’ve gone back in time. I mean, we have got such a toxic culture for example at some of these amazon warehouses, where you’ve got people coming in with guns killing each other. But then if you’re a hard worker, you still get treated like shit, and you gotta go through turnstiles like your a fucking criminal. The workplace is incredibly unsafe and there are things that most people who work a desk job don’t understand. I always punch upwards.
I just worked a freelance job where we had six guys up on lifts 30 to 50 feet up in unsafe wind conditions with no safety gear beyond hi vis vest. I hear you.
So you’re telling me the company that doesn’t have unions fails to deliver?
You can just let the free market solve this problem for you. It doesn’t happen often, but it’s actually true here.
It’s super fucking easy too: place the burden of delivery on the seller/shipper, and presto, suddenly paying a little more for non-shit delivery becomes worth it. Or they keep trying till they get it right.
Not when there’s a hot new trend of charging extra at checkout for “shipping protection” from some shell of a company named Route, on top of paying for shipping. And checking it by default, too, so most folks probably never even notice.
“By declining package protection, $merchantname is not responsible for lost, damaged, or stolen items.”
Of course they still are responsible, but some companies like this are making it clear they’re not gonna deal with their own selected shippers when they fuck up
…and you’re suggesting to implement that… how?
That would require making and enforcing laws.
right. which the free market is famously all about.
I mean, within set boundaries, it can work pretty well. Having it entirely free is demonstrably a bad idea for all but like 17 people.
indeed. but when using the term “free market”, regulation and consumer protection is sort of the opposite of what people picture. i have no doubt it would change the dynamics since the economy tends to fill whatever space it’s given, but you could not get away with calling it a free market solution.
FedEx is so bad that if they’re the only shipping option for an online order, I go and find a different vendor.
It depends on the driver really. The guy on our route is great. The one for my mom is the worst.
I’m fairly sure that at least FedEx ground is all contracted drivers. They’re kinda like a franchise that owns a particular route.
With USPS and UPS it doesn’t depend on the driver, they all get the job done and do so safely. Meanwhile I’ve almost been killed on my bike by FedEx drivers multiple times. Has never happened around UPS and USPS trucks. I once watched a FedEx driver pull up in front of my apartment and literally locked eyes with the guy before he pulled away again and my tracking updated to “package undeliverable”. They’re over-worked, under-paid, under-trained, and it shows.
Guess that’s the difference between union and non-union employees.
It is absolutely not, but yeah being in a union could entice you to do better work. I wish I was.
Reasons why companies with union jobs might provide better services due to employees being more personable and reliable:
- Higher wages and better benefits attract people more serious about their work
- Higher wages and better benefits reduce stress in the life of employees, making them more personable on the job
- Unions negotiate employee contracts to limit things like quotas, resulting in lower stress, happier employees
There are probably other reasons too, since I’m just going off the cuff here, but it absolutely makes sense to me that the company with non-union jobs in this industry provides the worst service.
You’re right but I’d like to add that UPS warehouse workers get fucked so bad. So they fuck up packages to go faster. My boy worked in one. You have to work in the warehouse to make it to driver unless you know somebody.
USPS, on the other hand, is totally fantastic. That’s why it’s constantly under attack from conservatives who think a government service needs to turn a profit.
I’ve had packages delivered to my bin before now. Without telling me.
Well now one of the FedEx board members is now USPS PMG… Expect mail to get bad too.
Why make your product better if you can just eliminate the competition?
If they’re leaving a door tag, it means a signature is required. There’s three flavors of signature: you specifically, someone 21 or older at the same address, or anyone with a pulse standing near your door.
Making two trips to deliver a package means they made no money on that delivery.
Not always the case. I’ve had these assholes come up to the door to my building, leave the tag without trying the doorbell then running off before I could run down the stairs.
It’s a self own on FedEx tbh. The drivers leave without really trying because they have to in order to keep their schedule and FedEx loses profit margin because their drivers have a bunch of fake stops on their route.
