Clinical information systems and healthcare patient portals are proving to be a significant waste of money. Millions of dollars are invested into developing and maintaining these platforms, often by third-party vendors, to provide patients with online access to their medical records. While the idea behind these portals is great in theory, the execution falls flat when healthcare providers continue to send massive amounts of paper copies through the mail, despite the digital system. This redundancy is both financially wasteful and environmentally harmful, especially when patients like me would prefer a paperless option.
Even more frustrating is that at my current health insurance company, I can’t even opt out of receiving paper copies. Despite several attempts to request this, I’m told there’s no way to stop the influx of mail. Now, I’m left with no choice but to purchase a $70 paper shredder just to deal with the overwhelming amount of unnecessary paperwork I receive. It feels like an outdated system where healthcare organizations are not fully committed to leveraging the digital tools they’ve invested in.
To make matters worse, the US Postal Service bears the burden of delivering all these unnecessary documents. This means taxpayers and other users of the postal system are indirectly subsidizing this inefficiency. It’s absurd that after all the time and money spent on developing patient portals, they’re not serving their purpose if the same information is just going to be mailed out anyway. It’s a huge missed opportunity for cost savings and sustainability.
For anyone curious about which platforms I’m talking about, my chart, Healow. These are the two that I have used. I’m sure there are many others, but Blue Cross is also part of the problem, they have their own custom proprietary software that you can log in and see your bill and all that stuff but they will still send you the crap in the mail. And cannot get them to stop
I’m talking out of my ass, but your data is likely still there whether you choose to create an account or not; so you’re still susceptible to data breaches either way.
I like to hope that my data won’t be released to companies like mychart without my consent.
You don’t have a clear picture.
My Chart is just a module of Epic systems. If it’s accessible to you, it means your health care provider uses epic as EMR. You data is there, that’s how the hospital or health care provider office works
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I mean, with o365, you technically do. Your example doesn’t work as well as you think it does.
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That’s a bit aggressive towards someone with whom you are having a civil, anecdotal discussion. You’re not trading in explosive pagers or nuclear materials. Could you dial it back a bit?
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Excuse me but web office apps are 95% on par with their desktop counterparts now. There are still a few power features missing but that gap is slowly closing constantly.
So I am not being willfully ignorant. I work with both daily.
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If the doctor uses mychart, thats where they store the internal data whether you have an account or not. Its their entire computer system most of the time.
Yeah, a couple people are saying that, but I can’t find any information on how it’s implemented for providers. Regardless, not having an account is one less avenue for my information to be leaked. I do worry more about the doctor’s security practices (2FA, password complexity, password rotation, etc…) than my own.
I’m sure some places use it to share info, but usually it basically becomes their entire software stack. Its like the salesforce of the health world. It does their billing, shift management, HR, CMS, everything.