Because they couldn’t. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.

  • @[email protected]
    link
    fedilink
    1274 months ago

    “He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell.”

    The fuck?

    • @[email protected]
      link
      fedilink
      324 months ago

      OP is misquoting and misinterpreting what was said here.

      We cannot associate a product serial number with a customer unless that customer has voluntarily registered their product on our site

      But they said that wouldn’t even apply if he had registered because his bag was a V1, and

      we did not implement unique serial numbers until V2

      • @[email protected]
        link
        fedilink
        English
        21
        edit-2
        4 months ago

        What other companies have unique optionally-registered serial numbers for warranties? My lawn maintenance equipment (Ego), my luggage (Briggs and Riley), and my wine glasses (Waterford), off the top of my head. It’s not uncommon, and, again, optional.

        • @[email protected]
          link
          fedilink
          24 months ago

          My wallet (Secrid). Bought mine in person at a random retailer, and never registered it, though.