The company did update a support page last week to reflect that accounts with PC games purchased from the Ubisoft store won’t be deleted, according to Roache, in an effort to “help clarify and correct some of the misinformation” surrounding account and game deletions.

I asked if the company’s policy not to delete accounts with purchased games is true in all cases, even when a gamer runs afoul of the company’s other terms or its code of conduct, and Ubisoft was unable to provide me with an answer about that.

In PC World’s story, a gamer who was inactive for two years found his account had been deleted when he finally logged in again. When the account was restored, hundreds of dollars of games were missing. In response to the story, Ubisoft said it would reach out to the gamer to rectify the situation.

Based on that Ubisoft is going to need to make a stronger statement with an updated tos as opposed to how it sounds like more of a case by case situation right now.