@[email protected]M to [email protected]English • 1 year agoSTEAM starting to issue refunds for players over the 2h playtime limit due to PSN on Helldivers 2twitter.commessage-square61fedilinkarrow-up1524
arrow-up1524external-linkSTEAM starting to issue refunds for players over the 2h playtime limit due to PSN on Helldivers 2twitter.com@[email protected]M to [email protected]English • 1 year agomessage-square61fedilink
minus-square@[email protected]linkfedilinkEnglish47•1 year agoI got a refund four hours in when I explained that I had spent two of those in a queue waiting to play. I know they’ve fixed that now, but the two hours arbitrary limit is a bit… Limiting.
minus-square@[email protected]linkfedilinkEnglish50•1 year agoThe two hour limit is for automated refunds. Under two hours, you’ll get your money back with no questions asked. Above that, it’s on a case-by-case basis.
minus-square@[email protected]linkfedilinkEnglish4•1 year agoI have 3 hours of playtime on ARK, which was 3 hours of going through settings, loading screens and crashes, and they have refused a refund.
minus-squareNo_linkfedilinkEnglish7•1 year agoLike the other comment says, the first refusal is automated, you need to resubmit to get it seen by a person
minus-square@[email protected]linkfedilinkEnglish3•1 year agoIt wasn’t the automated process unfortunately
I got a refund four hours in when I explained that I had spent two of those in a queue waiting to play.
I know they’ve fixed that now, but the two hours arbitrary limit is a bit… Limiting.
The two hour limit is for automated refunds. Under two hours, you’ll get your money back with no questions asked. Above that, it’s on a case-by-case basis.
I have 3 hours of playtime on ARK, which was 3 hours of going through settings, loading screens and crashes, and they have refused a refund.
Like the other comment says, the first refusal is automated, you need to resubmit to get it seen by a person
It wasn’t the automated process unfortunately