Michael @LegacyKillaHD

This is just horrifying.

Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!!

Ubisoft… WTF?! Another example of why I’m becoming more & more concerned with the death of physical games.

https://twitter.com/LegacyKillaHD/status/1682653876418224129

Ubisoft Support @UbisoftSupport

Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help

https://twitter.com/UbisoftSupport/status/1682046437834784768

  • @[email protected]
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    -42 years ago

    Ubisoft certainly is a dreadful company, and their actions further cement my concerns about the future of gaming as a whole. Here are a few reasons why:

    1. They constantly push microtransactions and loot boxes in their games, even on single-player titles like “The Division” and “For Honor”. This practice has been shown to be highly predatory towards players who may not have the financial means to support such practices. It’s disheartening that Ubisoft continues to profit off of people’s addictions and lack of funds.

    2. Their customer service is notoriously terrible, with many users reporting wait times of hours or even days just to get a response to an issue. With how much money they make from their games, it’s unacceptable that they don’t have enough staff to handle customer queries in a timely manner.

    3. They regularly implement always-online DRM measures, which can cause problems for players who have issues connecting to the server or experiencing other technical issues. This makes it difficult for some players to enjoy the full experience of the game they paid for.

    4. They regularly delay or outright cancel planned expansions or DLC content, leaving fans high and dry without any resolution to the issues they were promised. This shows a blatant disregard for their customers and their investment in the game.

    5. They have been known to use legal threats to silence criticism from consumers who voice their dissatisfaction with certain aspects of their games or business practices. This kind of behavior is unbecoming of a company that claims to prioritize the player experience.

    Overall, Ubisoft’s actions show a complete lack of regard for their customers and a willingness to exploit them at every turn. If this trend continues, it could spell the end for the gaming industry as we know it today. I hope that more people become aware of these practices so that we can work towards holding companies like Ubisoft accountable for their actions. In conclusion, Ubisoft is a terrible company that does not deserve our support or money. We should all boycott them until they change their ways and start treating their customers with respect and dignity. Let’s make a difference and stand up against these predatory practices! Thank you for bringing this issue to light.

    • Cethin
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      2 years ago

      No, it is not. It’s a reason to not buy Ubisoft games, physical or digital. Physical games usually still have a code that’s linked to an account and you have to download the game from an server online. Physical games now are just as digital as digital games, but they come with added plastic waste.

      The reason to buy physical is for the collection of physical games. Don’t delude yourself into thinking it’s actually on the disk though. That hasn’t been the case for a while now.

      • Evening Newbs
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        -62 years ago

        For PC games, no, they’re not actually on the disc. For console games, they generally are the full game, albeit sometimes buggy without the day-one patch.

        • Karza
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          82 years ago

          This isn’t the case. Many console discs download up to 60 gb worth of stuff

          • Evening Newbs
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            22 years ago

            I said “generally.” There are a few publishers that ship empty discs, and some games that are completely broken without a day-one patch, but most still have a playable game on the disc, at least on PlayStation. On Xbox, for games that have backwards compatibility with One, they often couldn’t fit both game builds on one disc, so they made one version download-only instead of shipping two discs.

        • @[email protected]
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          82 years ago

          Not only that is not always the case, but with the locked down nature of consoles it would be way more difficult for a console owner to override any online DRM even if he had the whole software on disk.

        • magic_lobster_party
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          122 years ago

          Even console games are just shipping empty disks now. Call of Duty did that last year if I’m not mistaken.

  • @[email protected]
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    512 years ago

    I’ve not been buying Ubisoft games since the sexual harassment scandal back in 2020, and this only reaffirms my choice not to buy anything from them. It’s not just scummy, it’s pointlessly scummy.

    Admittedly, physical copies of games don’t resolve this issue either: legally speaking when you own a physical disk, all you own is the disk itself- not the contents. The only way to actually fix this issue is better consumer protection laws.

    • @[email protected]
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      72 years ago

      Yep. We need a law that says “a person owns any item or service they buy for a one time fee. No ‘licensing’ them out of ownership” or legalese for the same thing. Only loophole should be if it’s outright advertised as a subscription service.

      Then another law that guarantees access to schematics and repair parts for reasonable fees. No loopholes. Schematics or die, that’s how I roll.

      • @[email protected]
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        42 years ago

        Schematics or die

        Surely if we get the schematics, we would need a die of some kind as well, right?

        Jokes aside, what do you expect is the alternative to licenses? You don’t “legally own it” because it’s an endlessly duplicatable infinitely durable item. There’s literally no way to enforce ownership the same way with actual physical objects outside of keeping track of who owns what (and unsurprisingly, that’s what a license is).

        You’re attacking the wrong thing here, licenses aren’t the problem. It’s the revocation of them that is.

        • @[email protected]
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          12 years ago

          I’m not completely against licensing, especially software. I’m against companies licensing buyers away from being able to use what they bought.

          So if a license states “You own this as long as you don’t make and distribute copies to other users. Also some lingo allowing for reasonable backup copies.” 100% good in my opinion.

          But a license that states “You paid for it but we can take it away for no good reason, such as a few months of inactivity.” BS IMO.

        • @[email protected]
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          12 years ago

          Those are my thoughts as well. Like it or not, licenses are the way software has been sold since the very beginning of the industry. The problem is that most licenses can be revoked at any time for any reason; and the solution for that is passing a law that prohibits that.

          If firms want to be able to revoke a license, they should have to clearly and prominently outline the conditions for that to happen- preferably before you even press the “buy” button.

  • @[email protected]
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    42 years ago

    People keep buying digital rentals. Just pirate the living shit out of them. Had to bring my hat back out cause all of this BS.

    • @[email protected]
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      132 years ago

      We may also close long-term inactive accounts to maintain our database. You will be notified by email if we begin the process of closing your inactive account.
      If your account was flagged as inactive and you would like to keep using it, you can cancel the closure of your Ubisoft account.

        • @[email protected]
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          52 years ago

          I doubt the term is 100 years since people are getting notified about it now and Ubisoft isn’t that old. Either way I don’t see how this is anything more than a cash grab. What does it cost them to store 1KB of account information?

    • @[email protected]
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      2 years ago

      That’s expressed weaselly as fuck “We don’t normally do it on Tuesdays, but if WE FEEL LIKE IT, we might do it to you, but we’ll notify you first!”

      Fuck you Ubisoft with a rusty rake dipped in radioactive acid. You remove my products, I’m requesting a chargeback via my credit card provider despite them being close to ten years old old. JUST FOR THE FUCK OF IT. Because you know what? If you’re burning the bridge, I’m burning it extra hard. And yeah, if they get hit with enough of those chargebacks in a short amount of time, it’s going to trip fraud activity with the CC providers and that … oooh that’s not going to be fun at all. Not even a little bit.

  • @[email protected]
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    2 years ago

    I’ve seen that it’s only for accounts that are inactive and don’t have any games. So it’s a big nothing burger everyone ate.

  • Obinice
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    192 years ago

    Imagine buying something from these people after this.

    Yes, sometimes I don’t play a game for 5 years, but I bought and own it, and I know it’ll be there when I come back to it.

    …unless it’s Ubisoft, then purchases aren’t really purchases, and you don’t have any right to expect your property to be there when you get back 🤦‍♀️

    • Rikudou_Sage
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      162 years ago

      You don’t own it, though. The same can happen on Steam, though they’re obviously not that shitty. The only store that lets you “own” games is GOG, that’s why you won’t find new games by shitty companies there.

    • @[email protected]
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      52 years ago

      They should email all the game keys when they shutdown the account, user OWN those, its their property.