While this is some bullshit companies pull, you don’t have third party repair companies in your area?
samsung does bullshit where the parts have serial codes paired to the phone or whatever and you need to match it using their proprietary software for it to function. apple does it too.
Wait, Samsung does that too now?
Whatever, it’s just iPhones with Android now.Do you have a source for this? I’ve tried looking up anything online to see if this is something Samsung started to do but couldn’t find anything. I am also seeing 3rd party batteries available on Amazon for the a32 5g.
Here’s an example that seems to have good reviews. Couldn’t find anything in the reviews that say the battery needed to be paired.
Edit: battery said it wasn’t for a32 5g here’s another https://a.co/d/7Zy2N88
iFixit article on part pairing (samsung is called out): https://www.ifixit.com/News/69320/how-parts-pairing-kills-independent-repair
Video about samsung actually implementing part pairing: https://piped.kavin.rocks/watch?v=zGLQ9ZRntZo
Looking though that it looks like Samsung made a comment
Samsung’s representative stated:
“I’m unfamiliar with the specific variables that could have come into play with this repair or the unsubstantiated comments from Mr. Jeffrey. What I can tell you is that there is no requirement to pair parts on our smartphones. If a repair were conducted correctly, a device would not lose functionality.”
I was checking to see if anyone made any additional comments on the Hugh Jeffreys video and someone said they replaced the screen but kept the fingerprint sensor and it still worked fine. I believe replacing the battery with a 3rd party option should still have the device working fine.
Hugh left a comment on the video as well:
I bought a Samsung as well. We should both learn from our mistakes, and never do that again - this is simply the cost of doing business with them. Maybe Fairphone would be good?
where can I get a good phone like a pixel or fairphone or whatever in greece? phones like that cant be found anywhere.
Can you not buy one online?
γερμανος κ ξερο ψωμι!
BTW: please don’t root/install magisk on a phone you use <3
Sadly I know very little there. I know I HATE my current Samsung (mostly due to the company practices like you mentioned), and I also felt incredibly betrayed by my OnePlus 7T before that (the device itself was amazing, until an update broke it and now it literally hurts my hand, like I wonder if it’s giving me cancer by radiating something through the shielding that it burned through), and before that I absolutely adored my Nexus 5 (but Pixels are a whole other thing entirely - far too much camera and too little actual phone for my tastes). The entire smartphone world is incredibly predatory. I mostly figure that the next one I get will be a cheap phone, maybe even a dumb flip… but on the other hand I do live in an area where Google (or whatever) Maps could really help out so… I don’t know what I’ll do when my current one craps out:-(. Probably I will research a Fairphone, but if you live in an area where that would be difficult to repair, then yeah that may not be an option for you:-(. At least you live within the EU though where such is being forced to change, so you have that going for you.:-)
Fairphone removed the headphone jack so it’s pretty useless as a personal electronic device IMO
Does Google still void warranty if you install GrapheneOS on a Pixel?
Looks like it doesn’t?
Very cool, thank you! This is very helpful.
I once tried to do a relatively basic repair on a phone, and ended up really breaking it. Like the touch screen won’t work because I broke some shit on the motherboard that now requires micro soldering broke it.
So I send it to a repair company that allegedly does some micro soldering, and they call me to tell me they can’t repair it because their diagnostic utility doesn’t work unless it’s the stock OS (I’ve been a GrapheneOS user for many years). What they do is… wipe my data and then tell me it’s not the screen so they can’t repair it.
Then I sent it to an actually good repair shop and they fixed it very quickly, easily understanding the problem. Good repair companies aren’t easy to find but damn are they worth it. They’re almost always smaller shops and they do not GAF what you do with your phone’s software.
Don’t go to any authorized repair center unless it’s still in warranty. Those people don’t care about you or your things. They are obligated to service you. Any 3rd party repair person has to work triple as hard and give you double the service to win your business.
As someone who used to work at and Apple and Samsung authorized repair center, it’s not that we don’t care. It’s that Apple and Samsung control every single thing we do and will fine us for deviating from their rules.
It’s illegal for them to do that, BTW. They have to prove magisk damaged your battery.
I ran into this with Dell when they tried to claim after market RAM was the reason a CPU core wasn’t responding to interrupt requests.
All it took was asking for the diagnostic data showing that the aftermarket RAM caused it to get the warranty repair approved.
You just gotta push back until they cave. Maybe ask for their mailing address for your FTC report or for the number to their legal department (most call centers are terrified of escalating anything to the actual company).
But, don’t directly threaten legal action, because they’ll stop the call right there.
It’s illegal for them to do that, BTW. They have to prove magisk damaged your battery.
And you have to be able to afford those rights. If you can’t afford to sue them then you’re screwed.
If you read further, I give suggestions on how to do that without a lawyer.
It’s going to cost the company more money to call their lawyers than just doing the repair, so it usually doesn’t even take a ton of push back.
That’s where the arbitration clauses they make you agree to are actually helpful.
THEY have to pay for arbitration. You don’t need an attorney, and generally they’ll just take care of you because it’s cheaper than hiring an arbiter.
Isn’t forced arbitration when the jury deciding on the case is on the payroll of the company you’re having the problem with in the first place?
Not exactly.
It’s when there’s a third-party arbiter. In the case of customers seeking damages against these companies, the arbitration agencies are paid for by the company, but often there’s a list of arbiters the complainant can choose between.
My personal strategy has always been to pick the most expensive one so that whether I win or lose, the company stags to lose more money on the process than by simply making me whole.
The real reason for forced arbitration is because it makes DIY class action suits impossible.
Otherwise, a company with a class action waiver would find themselves facing 10,000 cases from the same law firm instead of 1 case with 10,000 plaintiffs.
With forced arbitration they can skip out on the cost process entirely and make the defendant do more leg work.
And, importantly, there’s no precedent with arbitration. Losing the first case doesn’t necessarily snowball into you losing the next 9,999 cases with identical facts.
Ah, interesting…
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What a dream… But sadly it probably won’t happen. They manages to establish this shit as a standard and that’s it.
Imagine PCs would be like that too. Would anyone buy them if they couldn’t install EVERYTHING? Or delete or change system-stuff/-apps? Or just go and install Linux? Or win? Or both?
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Samsung have been trying to dodge honouring under warranty for years - check the comments for how much work had to be put in to get them to honour it. It pays to fight sometimes.
are you the brick wall in this meme?
yes
Unroot, lock bootloater and bring it again, lol
Battery died and it doesn’t power on.
Then how the fuck do they know magisk is running on the phone?
Exposition time!
So I took it to the repair while the battery was about to die. Somehow, the battery just started working again (it kinda phased in and out of broken and not broken before dying at the time of posting) so they saw Magisk was installed. Fast Forward to the day I made the post. The phone finally died completely and wouldn’t charge no matter what, but I hadn’t uninstalled Magisk. Meaning I can’t unless its repaired. And if they repair it right now, I won’t have a chance to uninstall Magisk and will be forced to pay for it.
They replaced the battery, saw then sent back the broken one?
So someone got payed to wait for the phone to be shipped to them, took the effort to carefully and meticulously disassemble the phone, install the new battery by micro soldering the battery leads to the mainboard, then booted it to see it blew a shitty security fuse but can still boot fine, then took the time and effort to uninstall by removing the micro solder from the battery and mainboard without damaging the phone, just to tell them they can’t do it?
I wouldn’t be at ALL surprised
Samsung puts fuses in their that blow when you install a different os
Source?
Knox https://samsung.gadgethacks.com/how-to/root-almost-any-galaxy-s6-s6-edge-without-tripping-knox-0161912/ tldr; samsung sucks, older phones are possible to bypass on but with caveats such as no OTAs and no custom recovery.
Oh I thought you were talking about a physical fuse lol.
It is kinda physical it seems: https://en.wikipedia.org/wiki/EFuse
If it’s under warranty, they almost certainly cannot deny the claim for this or really many bullshit reasons manufacturers say like removing a “warranty void” sticker - which is still covered. You can sue in small claims. Check out the Magnuson Moss Warranty Act should you need to prove your point.
you can absolutely do it yourself. be prepared and get the right tools, look up many many guides and videos before you start, but I honestly think it’s doable for someone whose never opened a phone. those batteries are an absolute pain in the ass to remove, but as long as it’s discharged below 20% you really don’t have to worry about it it catching fire or anything catastrophic like you’re lead to believe (just be careful ofc and wear PPE)
Would, but I don’t have the equipment.
I replaced the battery in my old Pixel 3a by myself without the tools with iFixit. They shipped me the battery and tools I’d need for like $50 and all I had to do was follow the guide.
where I live there are shops for laptop, console and phone repairs. I’d keep it simple and go to one of those
Been a while since I looked, but last time I checked around me, the starting price for any work like that was like $200 (maybe it was less?). Not exactly worth it for a $300 phone that’s already aging unless you need data off it or something. Granted, YMMV with pricing.
battery replacements usually run around 60-90 at my shop depending on the device, if I ever walked in to a shop and heard 200$ I’d walk tf out that’s insane pricing.
You cannot imagine the lies I had to tell to the people while working for Applecare.
You must be pretty good at it to convince them that your broken Samsung was an iPhone they should repair
I was on the other side of the desk though :3 the apple side.
I fried the battery charging chip for my HTC dream when I rooted and used it as a router for the family in holiday. I felt it was hot to the touch but I thought “it’s gonna be ok, surely it has temperature sensors and it will throttle”. High draw for a long time when charging = the chip exploded and it wouldn’t charge anymore. Luckily the battery was removable and I already got an external charger for it from dealextreme. But HTC still repaired it for free under warranty even if it was my fault and I gave to them back rooted.
Same for LG when my rooted Nexus 5X boot looped, although that was an endemic problem caused by LG shitty manufacturing (they changed the stance a few months after that, never bought LG anymore)
Samsung should repair it, I thought they were the only ones root friendly left on the market…
Samsung isn’t root friendly at all. Most of their phones can’t be bootloader unlocked officially.
The only ones that do are google, moto and the chinese ones
wdym literally all phones can be unlocked without a waiting period, account, internet connection or any other bs (it trips the knox e-fuse tho)
you just go to the settings, enable oem unlock and run fastboot unlock.
it’s as straight forward as it gets and works on all devices that aren’t locked to a carrier or sth (which is mostly an us-exclusive issue)
I thought they were the only ones root friendly left on the market…
Not anymore.
Yes, they used to be.
i was using my older mi play as a router (temporary solution) until we moved and got a proper internet connection. (we were very close to the poland-ukraine border back then and only my old phone was able to pick up vodafone ua’s 4g signal across the border)
it shut itself down multiple times and was constantly turning off the tethering mode due to overheating.it still has vibrant permanent yellow burn marks on the display around the hot spots and only drains 0.5a while charging no matter what.
In Europe, there are unofficial Samsung phones available 15-20% cheaper than from authorized stores. Just consider how often you need warranty repairs. I’ve changed 5-7 phones during my life and haven’t had any problems with them except cracked screens and worn batteries.
Fuck Samsung. Not surprised though
