This video kind of misses the mark on delivering the points of the title, but these are the simplest boiled down points of the community gripes:
- ASUS is having quality control issues, or deliberately skimping to pad profits
- They are rebranding lesser quality components with the higher quality ROG brand, and pricing it as such
- They are unilaterally voiding warranties when users try to RMA or return said hardware
Gigabyte (remember them?) did this same slow slide of enshittification about 10 years ago. The issue pretty much boils down to a company producing too many different types of things, instead of staying good at the things they do well, and the community has noticed and is calling for boycotts. This will no doubt put them on the defensive for years to come, and affect their overall standing in the larger community until they correct course.
I have a 14 year old gigabyte motherboard in my older computer. When I first got it I didn’t know what I was doing and plugged the wrong thing in somewhere and blew up a component on it. As long as I don’t use that slot it chugs along just fine. I wish companies would just keep making things that last I’d gladly pay a fairly steep premium for that. Instead it seems every company that gets known for making good stuff decides to shit all over themselves
Honestly, in your case, it could just be more about who makes what components can withstand X amount of punishment and keep the electrons flowing through so other things keep working 😂
Agreed on your point though. Cheap shit needs to stop.
They also reject advance RMAs. How nice to be without a system for weeks.
I’ve had good luck recently with Gigabyte. I know it’s circumstantial but my hope is that they are recovering.
Anecdotal like the rest of the posts here, but I recently built a new rig for gaming/lab testing and used a Gigabyte board for the first time in a decade after seeing good reviews and a solid sale price.
About 3 weeks after setting everything up it just crapped out. Would reboot seconds after you pressed power. Checked and verified absolutely every other part, no luck. Tried to contact support, got the runaround for a few days until I was directed to a site to submit an RMA request.
That was a month ago, zero movement still. About 4 days into it I bought an identical part of Amazon and “traded” em. I’m usually pretty ethical about that kind of thing but this was ridiculous and I needed the PC working ASAP.
Who’s decent anymore? I always used to go with MSI.
They seem to be, but it’s been for a short time. Let’s see if they keep it going.
Looks like big companies buying everything has unexpected downsides too (aside the known downsides).
Who ever saw this ever in history before now, or ever predicted it?
Take your crazy thoughts and wants for things to be good for consumers SOMEWHERE ELSE!
- They are rebranding lesser quality components with the higher quality ROG brand, and pricing it as such
Meaning you could sue them as fraudulent?
No. The ROG brand is ASUS’s brand in the first place.
Like, anyone could be like “this is my normal quiche, and this one here is my MuMu quiche.”
Then, once everybody’s buying MuMu, start using the normal recipe for MuMu. It’s not illegal, but at first people think they just got an Ok MuMu, then they start realizing it just sucks now. Hard for the company to recover from that.
But voiding and not honoring warranties?
Yeah.
That’s when you introduce the PuPu quiche that uses the original MuMu recipe and start the process all over.
Yeah. Companies like that are bridges I burn and never look back to.
But there’s a great sale on the new DuDu series right now! Come back in…
Gigabyte (remember them?)
Sure do! Both my board and the board in my wife’s computer are Gigabyte. So’s my video card. The only issue I’ve ever had with their stuff has been a bad stick of ram a few years ago, which they exchanged without argument.
Brands in this sphere I definitely have had trouble with: MSI, Razer – so many problems with Razer – and ASUS.
My msi motherboard randomly erases boot entries, I have to keep the computer on for a few minutes and reboot so that my other boot entry appears.
It maybe a problem with the m.2 slot, but it has been the case ever since I bought the motherboard.
Anyways I’m gonna stick to a different manufacturer for my motherboard if I’m building a new PC.
I’m also running a Gigabyte high-end right now and I’ve got absolutely no complaints. I really enjoy the BIOS/UEFI menu.
Yeah so the thing with PC parts suppliers is that every brand is going to have people who have experienced problems with their stuff.
Gigabyte I’ve never had a problem with, but yeah during the pandemic their power supplies were fucking exploding so yeah that’s a problem.
Asus I’ve never had a problem with, but yeah their boards on both sides have been setting voltages and power limits very aggressively, killing AM5 CPUs catastrophically, potentially causing instability on higher end Intel chips as well it seems. That’s a problem.
Etc etc etc
I’ve had problems with Logitech. They still make good peripherals, but it’s more luck of the draw for me recently, so QC may be getting cut.
QC??? Hadn’t you heard that the end user is the new totally free Beta Tester? But don’t worry, they’ll solve the resulting support issues with AI.
People are trained to buy any old trash that is marketed to them without any critical thinking, it’s why everything is turning out broken like this.
I hate how true this is…
I keep hearing this and wonder if I should buy bulk mice before they come preinstalled with malware or something because they last decades so voting with your wallet doesn’t really work.
Maybe. Or just switch to whatever the good mouse brand is at the time. I’m rocking a Microsoft Intellimouse Pro (wired) on my desktop, which I really like. On my work laptop, I have a Logitech MX Master 3 at work (had lots of issues with the thumb button in the past), and a Logitech Triathlon (no issues).
My wife had a couple of the g305s die on her within a year, so I switched her to a Razer Deathaddr Mini, which has been good for over a year now.
I’m still mourning the loss of the g5 moulds. Why do people feel the need to improve on perfection.
What are the problems with Razer? I’ve only used their mice, so I honestly don’t even know what else they make
Keyboards, headphones, laptops, a handheld Steam Deck imitator, and various other RGB gamer shit. All of it is trash. Their business model nowadays seems to revolve entirely around upselling Aliexpress quality Chinese garbage at premium prices and then methodically denying every single warranty claim for defective and DOA product using spurious excuses. Oh, and their driver software is crap. And their products are consistently behind even Logitech on the features you get for the price.
Through no particular intentional means, I am now a Logitech convert. For mice and keyboards, their stuff has always been consistently reliable for me, their “G” series driver software is significantly less irritating than Razer Synapse, and most of their stuff is cheaper as well.
I think in my lifetime I’ve trashed four Razer keyboards, at least as many mice, and two pairs of headphones. All of these died early deaths – within weeks, sometimes a couple of months at the outside. Every time I tell myself this time will be different. It never is. I don’t buy their shit anymore, and I don’t recommend anyone else do, either.
Can just Onboard Memory Manager too for Logitech mice, don’t even need that G hub garbage.
I don’t remember Razer ever not being like that. Was it?
I dunno, the Boomslang was pretty rad back in the day. But it was so old it was a ball mouse.
I bought the $120 Razer Wolverine V2 Xbox controller after MS shrunk the official controller for the Series S/X and it was a piece of shit. Replaced it with a $45 gamesir (Chinese brand) with hall effect triggers and sticks that I’ve had for two years now with no issues and no drift, a first for any xbox controller I’ve ever had. Razer sucks.
I mean their mice are terrible too. I went through three of their mice in two years back in like 2016. Been using a Logitech g2 whatever their most famous one is since then and it’s not had a single problem. So much so that I bought two more for my other computer and my wife.
I’ve been using the same DeathAdder for like 10 years 😅 what are you doing to these poor mice
Nothing. It was a work mouse for me, I didn’t even use it for gaming. There’s a reason razer has a terrible reputation.
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Tried to RMA a motherboard with Gigabyte and they will find any excuse to void the warranty.
Shit, if Asus is no good anymore, what brand is good nowadays?
MSI is still on the come up. Can’t think of a bad component they’ve released in many years.
ASRock is always rock solid.
Gigabyte seems to be making a comeback.
NZXT just started expanding on making components, and has really feature stuff. One to watch, though higher-end.
It’s funny, ASRock went from a company I’d never fucking heard of to one of the top names in the space. I used to be like “what’s this no-name brand?” and now I’m like “Oh ASRock, I know them.”
Unrelated, I miss the old Gigabyte Dual BIOS, where it had a backup BIOS in case the default got corrupted. Which mine did, a lot.
EDIT: NZXT? Wait, this NZXT? https://www.cpsc.gov/Recalls/2021/NZXT-Recalls-H1-Computer-Cases-Due-to-Fire-Hazard I’d personally wait a while before jumping all in on them. Fire hazards in components is a pretty big fuckin deal.
I miss the old Gigabyte Dual BIOS, where it had a backup BIOS in case the default got corrupted.
This is on many higher end enthusiast/overclocking type motherboards, I’ve had it on multiple MSI and Gigabyte boards.
I have an MSI currently, and when I was searching I never encountered one with a dual-BIOS. I’ll keep an eye out in the future, thanks.
NZXT just started expanding on making components, and has really feature stuff. One to watch, though higher-end.
NZXT has always been some really mediocre stuff at ridiculous markup, I don’t have literally any faith in this statement
I liked ASrock when they were in the ECS tier of quirky and weird. Got a Socket 939 board with the ULi M1695 chipset that was really nifty.
Then I had an awful experience with an AM3 board that claimed to run a FX-8350, until they edited their support list.
I grudgingly chose them for AM5 because it was $50 cheaper for the featured I wanted, and it’s been okay, aside from me breaking the x16 slot clip due to hamfistedly removing a shipping-container sized GPU.
Glad you brought up ECS. Not good for high-end computing, but really stable for low-end. I have a customer with an Athlon64 box I built them in a pinch almost 20 years ago now that just runs a POS system, and it’s never caused him a single problem. Sometimes budget minded brands work in a pinch. ECS is not super well known, but always been great with customer service and advance RMA replacements. I wouldn’t call their hardware super sturdy in some cases though.
Thanks! This will be helpful next time I have to upgrade my PC
Isn’t asrock asus
Not exactly. They were created out of Asus and are still related somehow, but I don’t know the details.
Nope.
it was spun-off from asus in '02, then acquired by a different spin-off in '10 which asus retains significant ownership of. so, yea, basically asrock is their “discount” brand,
ASRock makes high end server parts that Asus has no equivalent.
Brb ima order 64gb ecc ram and an epyc to play minecraft
(/s obviously)
+1 for MSI. I’ve bought GPUs from them for 10+ years and never once had a failure or even a minor issue. Got a lot of mileage out of the GTX 1080 I bought in 2016.
Oof, my MSI 1080 died after allmost six years of service.
My first hardware death in 20 years of building my own systems, other than a drive.
Can’t blame them for it. It truly did its job, so I went with them again for my 3080.
Msi Lenovo I think
Lenovo is now garbage aside from their Enterprise model offerings. The consumer level stuff is just reduced to junk now.
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For desktop motherboards I’ve usually gone MSI but my gaming laptop is an Asus and is a little over a year old. It’s worked perfect since I got it and I’ve had zero problems with it. The Nvidia GPU and laptop fans sure do sing when I’m playing games though
I got an Asus rog strix AMD board in 2019. Still working fine. Like everything I guess, YMMV.
The only issue I’ve had with it, even after a couple bios updates, is post takes forever. Like 20 seconds.
I actually do have an MSI laptop. I forgot I had read so many negative reviews of the Asus that I went the other direction. After posting that I got on my laptop and realized my mistake and remembered the negative reviews about them
Shit video OP
Come back EVGA, please.
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I didn’t open the video. Was it one of those videos that talk in circles about what they’re “going” to talk about in the video, then they keep saying it in different ways?
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I never open a video where 3 or less paragraphs of text would suffice. I feel like we’re heading back to drawing things on the walls of caves
Dude has 35 subs, is this your own account?
Here we are, spam has finally arrived on the fediverse
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I ordered a board from Asus last year. FedEx delivered it to the wrong place. Delivery picture was at some apartment somewhere. They gave me so much shit. I had to go to my bank to help me get my money back. Took over a month.
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LLM AIs think any sentence that starts with who what where when, why or how is a question.
why don’t you tell me?
No, why don’t you tell me?
we are doing this, now?
Yes?
Statement! One-love.
My Asus motherboard started bluescreening Windows. After a lot of effort I traced it down to a specific device ID that windows was loading firmware for. No matter what I tried I couldn’t get this auto installation to stop. It was a totally random component that added nothing I could tell.
Asus refused to release new firmware be cause the motherboard was “unsupported” even though the box etc has stickers saying it supports windows 10.
After a ton more effort I figured out how to make some low end api calls that eventually stopped this auto installation. It was mostly reliable. I got to crack a lot of jokes to my friends about my motherboard not supporting windows but it was a really hard period for me particularly because Linux gaming wasn’t as strong as it is today. I was really big into league of legends at the time and this experience forced me to quit, losing touch with many friends in the process.
At least it got you to stop playing League
I’ve had two ASUS gaming laptops, and both of them began having issues within a year, and the second didnt last more than a couple years total.
The first laptop was one of their enormous ROG 17 inch gaming laptops that looked like it had jet engine exhaust. The hard drive died and the power port broke within the first year, and I had to send it in under warranty. The power brick also died, and I ended up having to replace it myself around the 3 year mark.
Thinking it was a fluke, I ended up buying a smaller, more portable ASUS gaming laptop next which had more of a standard form factor. Maybe six or eight months later, that one suffered some issue that required being sent in for service as well. It began experiencing the same issue about four months later, I’d sent it in for repair a second time for the same issue, and they apparently fixed it.
I got to use that laptop for maybe 1.5 years total before it was completely unusable, in spite of two RMAs.
My current gaming laptop is an HP Omen 17 from 2017, and has been completely stable and reliable up to this day. I love to hate on HP because of their dumb printers, but I’m pretty impressed. I’ll probably end up buying another one, because I will literally never own another ASUS product ever in my life, and there are only so many manufacturers out there who I’d consider for a laptop purchase.
I’d personally look into Dell and Lenovo enterprise workstation laptops; same tech, but designed to be used instead of just looking flashy on a shelf.
Dell and Lenovo enterprise models are excellent for enterprise use, but struggle with gaming in my experience. It’s just not what they’re built to do.
How is it functionally different from running video editing or CAD software?
Enterprise laptops for CAD, etc. still prioritize battery life over performance. Switchable graphics are a pain to setup and troubleshoot for gaming, the screens are not optimized for gaming (almost always 60Hz), thermals can be questionable, and they’re loud. Gaming laptops are built for that purpose, and they do it better than trying to shoehorn in a laptop built for an entirely different purpose.
Thank you for your input - I think a lot of that depends on the specific model and price point as well. Imo at the end of the day it’s good to go for a laptop thick enough to accommodate a heatsink and look up any firmware restrictions on performance beforehand. Plenty of workstation laptops hit point one but I haven’t gamed on them enough to speak for point two
The video linked is not the original.
This is the original - https://youtu.be/oHH9_CDHz94
Here is an alternative Piped link(s):
https://piped.video/oHH9_CDHz94
Piped is a privacy-respecting open-source alternative frontend to YouTube.
I’m open-source; check me out at GitHub.
Good bot!
So OP is a thief even!
I must be in the minority here because I’ve never had major issues with ASUS products, though the caveat here is I have only used their motherboards. I’m using an x570-PLUS right now and it has been solid since purchase.
OLED Display on my Zenbook unglued itself after month of use. They removed the ability to unlock bootloader in their phones (after repeatedly lying about it returning). Some people sued them and won. I won’t buy another Asus product.
A lot of their shady practices are on their laptop side. For example their ROG laptops support USB PD as their main way of charging however asus forces you to use their own chargers. If you decide to use a third party USB PD charger (of the same wattage or greater mind you) then your laptop will disable the dedicated GPU and limits your fan speed profile to silent which causes your CPU to throttle under heavy load.
That’s… fucking stupid. I didn’t realize their other products were such trash.
Same, my last 4 desktops since Sandy bridge were all Asus boards. Not that I’m not paying attention to all the issues people keep having with them lately
