• @[email protected]
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    1393 months ago

    I saw a great one yesterday.

    Question: Help, I can’t boot, here’s the error code. I’m stuck in a loop and can’t get into windows.

    Answer: Open Microsoft explorer, navigate to…

  • @[email protected]
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    2 months ago

    Why is Microsoft’s support so completely and utterly useless, anyway? Do they purposely hire people who don’t understand how computers work for their support team? They almost always reply with a “solution” that has absolutely nothing to do with the issue at hand. Why are they so bad at their jobs?

    • @[email protected]
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      133 months ago

      Because they’re not Microsoft support. Microsoft Answers is a user forum and the “MVPs” there providing “support” are at best volunteers and at worst bots.

    • @[email protected]
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      293 months ago

      As a user, it seems to me that Microsoft figured out a way to get the customers they care about to hire and pay for their own “Microsoft support” people.

      If I have a problem at work with one of those M365 websites I use, or with the Windows partition I don’t, and I can’t fix it myself, the person helping me is going to be a fellow employee and not [email protected].

    • @[email protected]
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      33 months ago

      My guess is they oursourced the work to people who only understand basic English and answer the question they were able to decipher from a few keywords and the assumption that the question is about the most basic aspect of those keywords.

    • @[email protected]
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      93 months ago

      My favorite one was an issue with a device not showing up when plugged in, and their solution is to click on it and reinstall drivers

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    493 months ago

    The most pissing thing is that the Microsoft “support” forum is always the top search result. Sometimes it occupies 5 or more of the top search results.

    …but I haven’t had to deal with that since I switched to Linux last year, so…yay!

  • @[email protected]
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    543 months ago

    Honestly a month ago me and my friend were looking at microsoft forums. One of which was somebody asking why tiktok was preinstalled in windows 11. Forum admin replied that it was bloat from a manufacturer of the hardware. It was a homebuilt computer and fresh copy of windows 11 home.

    28 more people said windows 11 did this by default, the admin eventually realized it was not accidental or a fluke. Which he previously eluded to.

    Shows the current state of windows 11

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    3 months ago

    You know, last time I’ve reached the MS forum, there was a support person there answering “No, there’s no way to disable the Teams pop-up that appears over your shared screen when you mute the microphone. Lots of people ask the same question, and the developers have no plans of changing this”.

    The answer was complete, helpful, and completely out of the normal for the forum. The only thing more out of character would be if Teams actually had an option to make it work as any sane person would expect, but then, this is not on the forum people.

    • @[email protected]
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      223 months ago

      Seems suspicious. There probably is such an option hidden somewhere. Because whenever you get a clear answer there, it’s invariably wrong.

      • @[email protected]
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        3 months ago

        Well, if you find it, please tell :)

        It’s a clear Microsoft paradox: is the support person right, or did Teams do something reasonable?

  • @[email protected]
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    283 months ago

    Saw one earlier today where the “community support” person opened with “please make sure you have applied all Windows updates”. Given that it was a web page issue and I was on my phone I didn’t mark this reply as helpful.

  • @[email protected]
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    193 months ago

    I said this before on another thread, but the only time sfc /scannow actually did something was when I had a machine with a drive that had a few bad blocks.

    And of course it didn’t actually fix anything because a system DLL was corrupt so DISM couldn’t even repair the system, meaning the only solution was to reinstall windows.

    • @[email protected]
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      83 months ago

      “What about DropBox? It’s this recent startup…”

      Man, sometimes I forget how long xkcd’s been going

  • @[email protected]
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    1783 months ago

    Found the post on the forums. The screenshot omits the comment from Craig who said “I ended up wiping windows and installing Ubuntu instead”.

    I found this reply helpful too, and so should you.

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    303 months ago

    Even more infuriating are those messages marked [FIXED] when the freaking post had a negative response or no response at all from the user.
    Those forums should be full of endless posts marked [PENDING] or [EXPIRED].