I am at my most eloquent when texting. Talk to me and I’m an idiot.
I’m actually
Chat > Video Call > Face to Face > Audio Call
I hate conversing voice alone unable to read any queues on how they’re taking in what I’ve been saying.
One of the myriad reasons phone customer service jobs are horrible, but also good at training you for interacting with horrible people if you can manage it.
when a company puts its reps at a disadvantage by always being grossly understaffed and having hour+ wait times… who’s the ‘horrible’ people? the company or the caller?
Both can be, I have worked phone customer service with zero wait time and long wait times across multiple sectors and some people are straight abusive over the phone even for problems they caused.
Both are. I worked for one of those.
Had a customer insult a coworker’s mother. The coworker was in her early twenties, moved to this job from waiting because she couldn’t take dealing with people face to face while she was grieving her mother’s death. She was sobbing on the phone, while the customer kept being an antisocial asshole.
Many people think only students do these jobs (perplexed why they would even think that) and that makes them believe they can mistreat the employees. There was an interaction between a coworker with no kids and one of these assholes. She was fed up with this shit and bit back, telling them she’s a single mother of two, and to stop assuming who works these jobs. Funnily, it shut the customer up real fast, and suddenly they were apologetic.
These are just two from the sea of many that I remember off the top of my head years later.
It’s the same type of people who think fast food workers shouldn’t get a living wage because it’s a “high schooler’s job”.
My company has zero wait times and is a non-profit that gives money to children.
It’s the callers. There are a lot of people who are genuinely terrible and seem to feel like it’s okay to treat anyone they think is beneath them as terrible, to say nothing of the insane sexism/racism that people like to spew.
Chat assumes relatively quick responses. Email or bust.
I don’t know why people think this is true. Just because you message me on slack doesn’t mean I’m going to see or respond to it immediately.
Slack is hardly chat in terms of SMS or Signal.
Even with SMS, idk why people expect an immediate response. My dad texts me and if I don’t respond in an hour, he starts spamming me. I don’t think there is a single piece of technology out there where people should expect the recipient to be constantly reachable.
My PsychologyToday profile lol
Do not leave a voice mail. God invented text messaging for a reason.
Am I the only one who prefers face-to-face over everything else?
It’s the only form of comms where I have all the information/cues to interpret, and no bullshit lag.
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In person - all cues, real time.
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Text - verbal comms, gives me a chance to read. No body language or tone to glean from though.
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I hate audio calls because I’m hard of hearing, sound quality is shit and I can’t lip read or respond on my own time.
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Video is somehow worse since now two sensory inputs are fucked due to awful stream quality/lag and my usual methods of trying to understand what’s said are shot. Worse, people expect it to be “better” because I can see now and it makes me angrier. 🙃
Depends on the context for me. There are definitely times I’d rather be face to face, but there are also times I’d rather text.
I fucking hate people in general, and do all I can not to interact with people if I don’t have to. But if I have to talk to someone, I’d rather drive 20 minutes and talk face to face than deal with any type of phone or video interaction. That said, I’d much rather just have a quick chat or email to get the same thing done.
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I put video call at the bottom. It’s the most awkward because voice has less delay. Face to face has none. If you try to Facetime me, I’ll block you. It’s for talking to my (small children) niece and nephew on their bdays and that’s it.
I hate facetime with a passion. It’s so fucking awkward.
Chat > face to face > video call > call
But the last two are a near tie, and way worse than the first two… Phone calls are the worst.
Nah. Text > in person >>>>>>>>>>>>>>>>>> video call > audio call. I hate calls so much. With in person communication people can at least see that I don’t have time for them, and I can also see them coming. I also find it easier to keep my train of thought while talking in person.
Calls are like a random interruption of everything I’m doing and therefore catch me by complete surprise, causing stress. Usually it completely clears my working memory, meaning that I have to spend time and energy to get back to what I was doing.
I’d put audio call over video personally. I hate being on camera. It stresses me out so much worse. Also with audio calls they can’t see me multi-tasking.
Audio call is the worst actually.
Live communication and no face to interpret context. Absolutely the worst.
“hello are you still there?” While my mind is still processing the previous sentence.
There do exist conditions that will cause me to pick up the phone when you call and unless you meet them i wont even tell you what they are, just send an email or text instead.
Yeah agree
Text >>>>>> in person > video call >>> phone call
Would be my preferences.
Agreed. And phone calls have some horrible compression artifact that makes them unpleasant to hear.
I’m a xennial and I feel the exact opposite. Although I do choose chat over other methods in some situations.
Same and same. Everything being re readable makes me nervous and awkward. Chat is for ppl I feel comfortable around.
This is actually why I want more politics to happen via webcam conversations. Bots can’t interfere, and it’s harder to express a totalitarian sentiment like “AlL iMUGrEntS dIE BYbY”
My confidence returning to my body as soon as I realize that my interlocutor cannot punch me through a screen
Woah. I didn’t know there was an even stronger one. Does this go on?
F2F > live recording with no interaction on their part > chat > audio call > video call > text I don’t know why it’s different than chat > colonoscopy sideshow > zoom breakout meeting
For me I’ve got to put live recording away toward the end. If I’m doing a recording, I’ve got way too much opportunity to second guess myself in editing and zero indications whether I’m going a useful direction in my talk.
i record my practice sessions so i kinda got used to it i guess.
