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Too many users abused unlimited Dropbox plans, so they’re getting limits::Some people have taken “as much space as you need” too literally.
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How the fuck do you abuse unlimited access? This is just a company blaming an idea that was always going to be unsustainable on their customers and not their own damn lack of forethought.
It was a business plan and they found hardly any of the plan subscribers were actually businesses, and I’m guessing reselling your unlimited data was against the ToS.
It was a business plan and they found hardly any of the plan subscribers were actually businesses
And why the fuck would that matter? If they can’t handle some random’s porn and piracy collection, how the fuck would they handle a legit business? lol
Reselling an account would hurt their bottom line, but still have no effect on providing the storage. Imposing a limit doesn’t stop that though, other than perhaps by making the product worthless and therefore unworthy of reselling.
This was dumb AF anyways. If you really have a problem with a few large accounts, you just make their access rates to their data atrocious. There’s no way the plan guarantees an access speed.
why the fuck would that matter?
Because it “hurt their bottom line” in some measurable way. Yeah I’d be pissed if I were a subscriber of this plan. But either you accept the caveats of using someone else’s infrastructure or you roll your own. ¯\(ツ)/¯
If you offer me “unlimited Hotdogs” and proceed to be offended by me eating infinite Hotdogs, you did not offer “unlimited Hotdogs”.
That’s “false advertising” Baron von Jenius.
That’s “false advertising” Baron von Jenius
🤣 Kudos for being the first to lobby that particular insult 🍻
They advertised a service, people used the service and it was as advertised, the service was deemed to be unprofitable due to usage, they announced the discontinuation of the service and no longer advertise it.
I don’t see any mention of unlimited storage in any of their plansEdit: they do say “as much space as needed - Customizable” for the Enterprise plan. So that’s likely how they’re distinguishing the “legitimate business” users, to still offer a plan for clients needing more storage and probably has tiered/progressive pricing where it gets cheaper per GB/TB the more you use, but lets DropBox feel like they’ve vetted these high use clients to avoid the use cases they mentioned.https://www.dropbox.com/business/plans-comparison
https://www.dropbox.com/plansAs long as subscribers to the unlimited plan retain unlimited storage through the end of the term for which they had already paid, then DropBox is fulfilling the terms of the service they sold. And the last two paragraphs of the article seem to indicate that DropBox is indeed doing that
To help legitimate business users transition, Dropbox says that “customers using less than 35TB of storage per license” can keep however much they’re using plus an additional 5TB for five years “at no additional charge.” Organizations using more than 35TB will get the same deal for one year, but they’ll need to deal with Dropbox directly to work out pricing. As a baseline, adding 1TB of storage without adding additional users will cost either $10 a month or $96 a year.
New customers will be affected by this policy change immediately, as you’ll see if you check the current pricing for Dropbox Advanced plans. Existing users will be “gradually migrated” to the new plans starting on November 1, and they’ll be notified at least 30 days before the migration happens.
So I don’t think false advertising applies here.
Because some people where using it for crypto mining some coins that depend on storage space.
They didn’t mean unlimited use. They meant “sign up, forget about it and pay us forever”.
This is the best summary I could come up with:
This was intended to free business users from needing to worry about quotas.
The company said in a blog post yesterday that it was retiring its unlimited storage policy specifically because people were buying Dropbox Advanced accounts “for purposes like crypto and Chia mining, unrelated individuals pooling storage for personal use cases, or even instances of reselling storage.”
Dropbox also says that this behavior has been getting worse recently because other services have also been placing caps on their storage plans—at some point within the last year, Google also removed similar “as much as you need” language from its Google Workspace plans.
Rather than attempting to police behavior or play whack-a-mole with the people abusing the service, Dropbox has imposed a 15TB cap on organizations with three or fewer users.
An additional 5TB per user can be added on top of that, with a maximum cap of 1,000TB per organization.
New customers will be affected by this policy change immediately, as you’ll see if you check the current pricing for Dropbox Advanced plans.
The original article contains 354 words, the summary contains 173 words. Saved 51%. I’m a bot and I’m open source!
“Abused”? Is it unlimited or not? I don’t see how as much as you need can be taken too literally. It’s either true or it isn’t.
Dolla dolla bill
Calling it “abuse” is a weird PR move. If your service is good enough, this is bound to happen with an unlimited storage plan. This is basically a win on their part since they got people to sign up for their service. Why shame your user base?
Am I the only fucking rational person here that doesn’t give a shit? Things change either pay for the new storage limits or don’t. Can we move on now? Can we talk about something that isn’t about a big business making a big business move that you disagree with because you hate said big business and only want to use Linux? We get it. Windows bad.
Let’s move the hell on then.
EDIT: Lemmy users really do need to find something else to do with their fucking lives besides complain about subscriptions.
Then it was never unlimited to begin with, wtf?
“Abused” service they were advertised. Now it is misadvertisement.
Eh… If you offer unlimited you have to live with unlimited.
Fuck these people but thats also on Dropbox.
Abuse is certainly the wrong term, putting the blame on the user. Still, I think a ‘fair use’ is no longer given if you upload 20 terabytes or so. As usual, a minority overuses free services until they have to shut down or restrict usage.
What they meant to say was “We didn’t have the foresight to monetize these heavy users, so we will be doing that now. But first we’ll create the problem…”
Don’t offer unlimited if you can’t deliver unlimited. FFS
You can’t abuse something that has no limit. Stop calling things unlimited and then blaming users when they are not.
I read somewhere about someone who took a zip file, copied it and zipped it with the copy over and over again until the file size ballooned to petabytes. I would consider that sort of pointless use of storage to be abuse.
Aaaand? It’s like if phone companies called dial-up abuse.
Then put an * and say that there are a couple well documented exceptions, like zip bombing or don’t call it unlimited and call it up to 100TB for x dollars.
Sure you can, they did it here. All you can eat buffet doesn’t mean I should take all the crab legs every time they bring out a new tray.
You either get it or you don’t. But these people who abuse and exploit things are why we will never have nice things
Yarrr…tis not a man. Tis a remorseless eating machine!
This is the most blatant case of fraudulent advertising since The Never-Ending Story.
Sounds like your buffet should plan for more crab legs to be made each time
Why, you know there isn’t mythical endless and free source of crab legs right?
Nobody should reasonably think there is. “Endless” is advertising. You’re suppose to still respect that its a business and that other people will want some as well.
Yea but all you can eat buffets have a clear limit: The stomach size of the guests. It’s not an unlimited dinner. It’s specifically limited to the amount you can eat. (Besides that, a lot of all you can eat places have a time limit of an hour or sth).
If dropbox or google offer unlimited storage, then it’s only reasonable to use that storage. After all, that’s what you signed up for. It’s not abuse if they tell me it’s okay beforehand. As long as the terms of service don’t specify a limit, there is none. And if the terms of service do specify a limit, then unlimited is false advertising. If they don’t want you to use as much data as you like, they should have called it the 20TB plan or whatever they see as reasonable.
A way to offer unlimited storage but “cripple” it enough, so users won’t fill your server quicker than you‘d like, would be to only allow a certain size of uploads per month. So you have unlimited storage but you can only upload, say, a 100GB a month. That way, it‘d take almost a year to fill up a Terabyte and you can still claim unlimited storage. That would of course also cause backlash but you could technically still offer unlimited storage.
Yes all that works and better. It still shouldn’t change that I should also recognize that taking a service to its limits would cause me and others to lose it.
But there weren’t limits… it was unlimited…
And that’s not reasonable to anybody who is going to upload 20TB. Every party involved knew what would happen
Why, you know there isn’t mythical endless and free source of crab legs right?
If there’s not then they have no business selling an unlimited supply of it.
Nobody should reasonably think there is. “Endless” is advertising.
Where I’m from services should be as advertised, legally so.
It’s was unlimited. People uploaded whatever they wanted. The business had to reassess because these gluttonous people took it too far and so the service ended.
In what world are “unlimited” and “all you can eat” synonymous with “too far”?
“Too far” implies a definite limit, which is the antonym of unlimited and all you can eat, regardless of the business’s ability to sustain it. If there is a limit, don’t advertise it as unlimited or all you can eat that’s false advertisement.
In what world is anything unlimited
No, if it was unlimited, I should be able to pipe /dev/urandom to it for fun if that’s what I choose to do. What’s this about “gluttony”? They sold the service as that.
You can do it doesn’t mean you should which is my point. I can leave trash in a theater because they offer a service where workers clean it up. Doesn’t mean I should even though it’d advertised as part of the theater experience.
I’d go so far to say that we’re dealing with a culture of people who are in capable of self regulating and that is why so many things are worse for people today. Just because its offered as a service shouldn’t mean I push its limits regardless of the gimmick used to advertise it.
The business advertised something to differentiate itself from the free market, it’s not the free markets fault if the business cannot sustain what it advertised
It partially is the fault of the user
Just don’t call those things unlimited then?
Calling unlimited shouldn’t mean that people upload things that are not reasonable. The issue here isn’t calling it unlimited because a reasonable person gets that its a gimmick that will have limits. Pushing it to that limit is the problem.
I feel anyone should assume there are limits because there is nothing in this universe that is unlimited.
I can reason what it actually means and that there is a point I would be abusing the system.
The amount of cool things I have lost out on because another person abused a system might be close to unlimited. It gets tiring after a while. Anyone remember steam sales before they were forced to offer refunds and people started to abuse that.
Id rather not have guard rails everywhere in life to stop me from being abusive. But abusive people exist and force the rest of us to live with the consequences of their actions
What is not reasonable then? Everyone would have their own ideas of what is reasonable. Why advertise anything as unlimited when it is not? Having a limit in their advert let’s people know what they can use rather then being told randomly at some point that they have had too much.
Advertisements should not lie about the product. They do it to get more sales, and then complain when it gets abused. You cannot have it both ways.
Its gone now right. They had unlimited because these people were able to upload their crap. Now its gone because of these people. So it was unlimited up until these users forced them to reconsider.
We all should self regulate. Like at the buffet, there are good reasons why I shouldn’t take an entire tray to the table. Its like how some people leave garbage in the theatre because its giving the cleaners jobs. Just because there’s a way for me to justify an abuse doesn’t change that its an abuse of a service being offered. The more we lean on the side of people who abuse systems the worse off we all are
how is good is the dropbox boot for you to keeping licking it?
Unlimited is unlimited. It’s what was advertised. I am sorry Dropbox failed to look up the word before using it in marketing. The customers are using it as the advertising said it could be. Not the fault of the customer for using to product as intended.
You’re referring to Mandarin Buffet aren’t you
Yes, God I love that place.
Then you know full well that just because they shouldn’t take all the crab legs doesn’t mean they don’t/won’t take them all. If I go for crab legs and none are available, I’ll blame Mandarin and give them a crappy review. People will be people. Can’t blame them.
You can blame them. That’s the point. Its the “customer is always right” culture thats the problem. Anyone should blame the individual who takes all the condiment’s at the fast food restaurant causing the store to start charging. Just like we can blame the people who forced the company to take this service away from us.
Now we all need to pay more for less because these people.
The sad thing is that the full quote is “The customer is always right IN MATTERS OF TASTE”.
everything here is wrong, and blaming the users is wrong. Please try to read past the PR speak. and shame on ars for not doing that.
the unlimited plan is going away to force companies that were using it, to switch to their new unlimited plan which is now called Enterprise and will generate a lot more money for them. The plan still exists, they’ve changed the requirements so you can only get it if you spend a lot of money.
Makes sense, and their implemented solution also seems reasonable to me.
Honestly they’re giving existing users at least a year with their current storage capacity and plan.
Google gave like 60 days. Dropbox are handling this much better.
Uhu, exactly. I get that it’s frustrating, but the simple fact of the matter is that offering unlimited storage capacity (or unlimited anything for that matter) will inevitably attract people who will abuse it. Their new plans are functionally unlimited for most people, while also curbing that abuse.
That’s not to praise Dropbox too much (they shouldn’t have offered unlimited in the first place, but it’s an easy way to draw people in), but I still can’t fault them too much for how they handled this.
