Got a fairly new setup going, and I love it…when it works. Half the time, I open my Jellyfin clients and it permanently hangs on loading anything. On my computers I can still access the files via network folders, so everything it connected. I’m mostly curious if this is a known issue or if I messed something up.
Edit: Solved, it was a networking issue and a transcoding issue.
Try restarting jellyfin
Direct play is the goal really. Audio transcoding is fine, but if you can avoid Video transcoding you should not have any skipping
Right, the problem is my phone when out of the house
Yeah, to help with that you would need multiple versions of the video and you can select say 720p when not on home network. Its a bit of work :(
I just did a new setup last weekend and everything works just fine. docker on linux for the server and the app on android tv, if that matters.
Do you mean it during movie playback or already when you enter the application?
Sometimes my devices struggle to start playing anything. The app starts up as intended, and my files show up, but when I select them…it just hangs on loading
Are you transcoding and did you go through setting up hardware acceleration? Mine stalled on playing before setting up hw accel, usually on larger 4k movies it would take about 30 seconds to load and seeking was slow enough to not be usable.
I followed the docs and got hw accel working (bit of a pain since I was using proxmox with LXC) and now an 80 gig movie plays and seeks immediately from my NUC.
I set up hardware acceleration and restarted the server, but its still happening. I’ve noticed it frequently happens on my desktop, but not so much on my phone
Web browser on desktop or the app? Could be transcoding related maybe?
On the app, I also have issues with Jellyfin sometimes not connecting too so I have no idea
Saw in another comment you mentioned out of the house is this only happening outside of your network? Could be upload speed issues or ISP throttling if you’re not accessing via VPN into your network. Haven’t heard of them throttling Jellyfin Plex etc but could be possible.
No, it happens from inside my house as well
Good tip! I didn’t change the setting so it’s probably disabled. I’ll look at it when I get a chance, thanks
Do you have a graphics card or are you using the extensions on a CPU?
Just the Intel CPU for mine I’m on a NUC7i5 so not enough for the newest but still enough to take the load off
Check the logs
What’s the CPU and memory usage on your server when this happens? I’ve only experienced this when I’m maxing out a resource or when the network drops out.
<10%, the hardware I’m running it on is overkill and this is its only task
