I started using grocery self-checkouts during COVID, but I’ve kept using them because there’s rarely a line (and I’m a misanthrope). I’d probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.
Having said that, I’ve noticed myself making mistakes. I’ve accidentally failed to scan an item, and I’ve accidentally entered incorrect codes for produce. When I notice, I fix them, but I’ve probably missed a few.
I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.
AND LET THE CASHIERS FUCKING SIT FOR FUCK SAKE!
Wait, are receipt checks why Shopper’s Drug Mart no longer gives me the option of “e-mail only” for my receipt? The garbage bins full of them by self-check-out are disgusting; it’s so wasteful.
Edit: Also self-checkouts are entirely on the companies not wanting to pay for cashiers, so I have no sympathy for them whatsoever. Want to make sure people are checking all their items? Stop trying to automate people out of jobs.
I have a friend who works at a shoppers, and she was saying even at it’s height, theft is like .001% of daily sales. You’d have to steal a bunch of electronics to even make a dent.
There’s a bunch of lemmings thinking “challenge accepted”.
This isn’t true for everything across the board however, and the number of .001% is a bit of hyperbole. The driving force behind theft is multifaceted but the biggest ones are probably a mix of resell value, time to flip, and ease of access. Most items not from grocery stores are fenced through oh say Offer Up.
I worked for a major retailer as a mix of boots on the ground and investigative loss prevention and I will say theft is far more common than people give it credit and that mostly stems from how damn easy it is. Pre-Covid theft only loss were probably about .8-1.5% depending on the location and during/after was around 2-4% these numbers are for my state only though.
Now of course this is still a drop in bucket and corporation are still horribly, horrifically greedy which is why I had to get out and now get to relax working from home. I just wanted to frame the numbers a little better since I had to live and breathe this shit for years.
Even this corporate shill website lists ‘high’ amounts of theft with “According to some industry data” as “an average-sized food retail store in Canada can have between $2,000 and $5,000 worth of groceries stolen per week”
So not only are those inflated numbers, that’s still a tiny number. There are about 15,000-16,000 grocery stores in Canada. Even if every single one of those lost 5000 per week, that’s 3,900,000,000 per year. They make over 9,000,000,000 per month - or 108,000,000,000 per year.
Even at their highest possible (and likely lying) numbers, that’s 0.0361111111111111 % lost to theft.
Sure, some hyberbole, but barely. (And I worked at Costco and saw their theft numbers, and even they have laughably low ones.)
I agree but I want to push back on the ‘automation’ of jobs. Self checkout isn’t automation. They just made you do the work.
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Yup, the corporation’s favourite hobby is externalizing of costs. This is just one more example.
Automation would be some kind of robot that unloads my cart and packs my groceries into properly organized bags.
That’s true. Honestly, as someone who despises chit-chat and likes to be in and out as quickly as possible, I prefer self check-out, but I know the people pushing it aren’t doing it for the same reason I would.
Ha! Not that I steal, but I don’t care about supermarkets losing money from people stealing.
If they want their customers to know how to use the self-checkout machines better, they ought to pay them for training.
Ya anyone with an ounce of brain cells predicted that theft would be an issue with self-checkputs but stores were blindsided by the savings they saw with getting rid of cashiers.
I steal, it’s very convenient. Great way to save no groceries.
Also sometimes the machines a super finicky. It hasn’t happened very recently for me, but the amount of times you need an employee to reset the machine or enter a code is too damn high.
Always making a big deal out of theft for pennies or dollars from individual customers … but seldom highlighting the theft of thousands and millions by corporate heads at the top
Theft is one thing and who knows what the numbers actually are for self checkout. Even with theft and us making a mistake or two, they don’t have to pay cashiers, I’m sure they’re coming out wayyyyy ahead.
I doubt they’re coming out way ahead considering these cashier’s usually get paid minimum wage, £10 and hour to not have people steal is probably more profitable.
How much is the loss really, in the grand scheme of things? Article says 23% of losses are self-checkout and theft, but what’s the percentage of losses overall?
Because I’m pretty sure the overwhelming majority of people scan their items correctly. My local stores don’t even bother enabling the scale on those machines.
IMO it’s got to still end up cheaper than switching back to rows of cashiers, and self checkout is so much nicer and faster. I check my groceries out in less than a minute usually.
Or, if it’s such a big problem, maybe they can license the tech Amazon uses for their physical stores. Literally grab what you want from the shelves and walk out and it knows what you took and bills you.
Oh man I do not want to have to wait at the door, check and make sure they didn’t double-bill me for something or charge the wrong price, then try and argue when this inevitably happens…
if it was Amazon’s method I don’t think you would need to wait, iirc it adds it to your amazon cart and you can see pricing and quantity prior to leaving
Then tell them to check THEIR records for THEIR receipt. They 100% have a copy.
You’re missing the point. This is about them over-billing the customer with the autopay at the exit.
Given how bad stores have gotten about that with regular checkout, I wouldn’t be surprised. Superstore/Loblaws has been the worst of it to, where they regularly don’t honor their own sale prices - especially for bulk/combo prices - at the till so then you have to take it to the under-staffed service counter and wait in line there. Pretty sure it’s 100% intentional and that they’d absolutely so it with an autopay system
Around 3% on average.
I just wanna add, I am super excited for a world with that last part. No waiting in line, No dealing with stupid miscans on barcodes that no company wants to standardize the location of, pricing would be super simple(it would just appear in my cart when the NFC reader noticed me taking it off the shelf), you wouldn’t need to find someone that wants to have the brain numbingly boring job of just standing there.
It’s overall a win-win, the only downside is I can see heavy pushback from older generations because that will basically kill cash tender, so older folk who want to use checks or cash (or even the no digital folk) would have issues with the system
an alternative system I could see that allows cash tender still, is an online shopping with a pay with cash option at checkout, then the clerk gets your goods, tenders it and then gives your change. Or maybe continue having the self-check area, but if you’re paying cash when you enter the building you grab a tablet(more like an NFC/RFID identifier) and all the stuff you grab goes on to that identifier and then when you go to check out you just put your identifier on the machine and pay as you normally would
Not sure I want to give away THAT much private data to shop in an Amazon style grocery store
I never use the self-checkouts. That’s bullshit. I don’t work there.
I don’t blame anyone that takes advantage of the system that corporations are building.
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100%. Life is too short to spend it standing in line.
I will happily use self checkouts if it gets me out of the store faster/ lets me interact with the least amount of people possible. I work retail, I need that energy for my job.
I feel the same way, but sometimes I show up and the lines for actual cashiers is so long and there’s no one at self checkout. I can wait for ten minutes or I can scan my twizzlers and gtfo.
I don’t feel bad from stealing from corporations. Not my fault they wanted to increase their profits by raising prices, lowering quality and firing people.
Unless there’s a barrier to entry (like a membership at Costco), they can’t force you to show your receipt or check your items.
You’re kinda wrong.
Even Costco can’t “force” you. What they can do is ban you, which any store can do. It’s harder to enforce without someone at the door checking, but totally possible.
It’s actually in the membership agreement. If you refuse to show, they can ban you. However, the fact you would have a Costco membership indicates that you signed an agreement that allows them to have you show the receipt.
In my experiences, it has always been something flagged by the receipt checker at Costco confirming that I got something I paid for and had to collect for the secure area, or provided to me at check out like movie tickets.
Yes, but what I’m saying is that any store can ban you for any reason (that isn’t legally protected)
So it has nothing to do with Costco specifically
It’s all good. The moment they demand my papers we go talk about it at the return counter anyway. They can double-secret-ban me if it’ll make them happy, but they can’t fire me as a customer if I’ve already quit.
You don’t legally have to stop and show your receipt (except Costco). I have a friend that pont blank tells them “nah” every time. Catch is, security can legally detain you if they really suspect something.
For me it’s not worth the hassle and I just show them with an annoying look.Catch is, security can legally detain you if they really suspect something. For me it’s not worth the hassle and I just show them with an annoying look.
Eh. The security minion is doing their job. If I get roped into a search I’m not gonna take it out on them.
All I can do is act with ethics and integrity. The rest is their god-damned problem. I can’t say I have ever been harassed at the door though. Maybe this was just one security guard going overboard.
Any time I’m buying more than 3 items, I typically just go straight to a human-operated register.
The grocery store near me has the most annoying security feature on their self-checkout machines. After you scan your item, it must be placed on the checkout shelf before you can do anything else. If the weight is “unexpected”, you’re stuck asking for help. If you have a full cart of items, you can’t parallelize tasks because of this deadlock; the machine refuses to scan the next item until your current purchase is on the checkout shelf and verified.
After you scan your item, it must be placed on the checkout shelf before you can do anything else. If the weight is “unexpected”, you’re stuck asking for help.
My grocery store had this when there were only a couple of self-checkout machines. When COVID got and they built a bunch more, the new machines didn’t verify the weight.
Removing the weight verification would make me reconsider self-checkout machines. There are other stores that I frequent where the weight verification is off, but my grocery store seems to be the only one to keep it enabled.
The part that grinds my gears is if I don’t allow the machine to verify the weight and scan the next item, I have to sit through the entire TTS message that explains what I’m doing wrong before I can correct my mistake and move on.
Lol. That sounds like a real pain. I can see why you don’t use it.
FYI to anyone here, you don’t have to show them your receipt or let them check your bag. Just refuse and leave.
Any before anyone says “they’ll ban you from the store”, they very likely won’t. And even if you are added to the ban list, it’s not really possible for them to enforce. I worked at a very high traffic Loblaws for a while as a self checkout attendant, and I would regularly have my friends in customer service point out people that had been banned checking out with no problems.
Corporations want it both ways …
… docile workers that will work for little or no pay, which make them poor and more apt to want to steal in order to get cheap food
… honest customers that won’t steal, even if they become desperate because corporations refused to pay them a living wage to afford food
Economically speaking … it’s a no brainer … pay people a living wage and pay for more cashiers to work at the front … the company makes more money by securing purchases and keeping everyone honest and you maintain a workforce of highly paid people who go to spend their money with your stores anyway
Instead, we want to maintain a system where money and wealth continually keep getting shoved to ever smaller groups of people and we wonder why those of us at the bottom keep trying steal and rob the system just to get by.
‘If you give a man gun he can rob a bank; if you give man a bank he can rob the world.’
I get the whole living wage thing, but a cashier’s position was never a living wage, in the past it was a wage used to supplement a family’s income, or to pay for post secondary tuition. What changed? My local Wallyworld supercentre was the first in the region to go self serve, the manager said he couldn’t find staff, but in all honesty whether it was a living wage or not, I think he just didn’t want the staff.
How far in the past? I’m sure I remember unionized cashiers at, I think, Safeway getting paid comparable to me as a unionized welder in the late 1970s or early 1980s. I could be completely wrong about that, because I think it was the whole store on strike, not just the cashiers.
A couple of my aunts were cashiers around the same timeframe, one of em a single mom. I don’t know how much they were paid, but they had decent apartments in Toronto around Roncesvalles with enough square footage for a kid and his cousins to get “up to speed” (I mostly recall the injuries)
That lines up with my memories in Saskatoon. Injuries aside :) By then I had my own son to manage!
A friend of mine, her father was a bagging clerk at a grocery store for literally his entire life. He was able to support two kids and a spouse on that salary, and retired maybe ten years ago.
The minimum wage was enacted to provide all citizens with a basic quality of life, including food and housing. Full stop. Everything after your incorrect statement is irrelevant as it is founded on an untrue principle.
My bad. I never knew a 16 year old working at a fast food outlet was supposed to support a family. I formally apologize as a white colonial male with priviledge
This is the same logic my old man has. I like to ask him if his breakfast is being made by a 16 year old on a school day.
You say that as if the majority of minimum-wage earners aren’t, and haven’t always been, adults. Go read a book.
They don’t read. It hurts their brain to try
sTuDeNts sHoUlD wOrK tHroUgh cOlLeGe tO cOmE oUt dEbT fReE
Also
sTuDeNts sHoUld mAkE sLavE wAgEs cAUse tHeyRe yOunG.
Did you know McDonald’s workers in Denmark make over 20 an hour AND the food is cheaper than in the states?
It’s not the job of corporations to treat people well, they’re an entity designed to maximize profit within the framework they operate in.
A democratic government is designed to represent the will of the citizens. If we aren’t happy with the way corporations treat us, then we should vote in a government that will regulate corporations to force them to treat us well.
The goal should be jobs that are boring to humans being automated completely AND not having theft because people don’t need to do it in order to have a good life.
It get harder and harder for government to regulate corporations as they get bigger and bigger and are multinationals. That’s what happens with tax heavens.
I understand corporations motives, but the parent commenter explains well that it doesn’t work well if they are too greedy about it.
When do you do when your choice in voting is carefully handpicked insiders from a group that has insulated themselves from outside forces over the past 50 odd years and the only choices with a real chance of winning are not going to work in their constituents best interest?
When do you do when your choice in voting is …
The answer’s the same
- Pick the least bad
- Repeat
And also
A. Fight for better voting so that minority candidates with good ideas get the nod they need.
Picking the last bad is why we are slipping AS A WHOLE in the wrong direction.
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No we’re not. Go look at some numbers.
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If your campaigning some ‘bootstraps’ idiocy, it’s easier than changing us into America and their Medical Bankruptcy if you just move there for a few years. Put the fear of the aristocracy in you.
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Well let’s stick with the second-worst as long as it keeps the absolute worst out and their bootstraps bullshit and the dissolution of services that keep us from being Americans. They have even more work to do down south than we do, and I’d like those fools from Edmonton NOT to make us imitate that idiocy wholesale.
You join those parties and start voting at membership conventions.
That’s where actual policies get set.
I won’t use them at all. I’m not seeing any cost benefit from doing their employees’ task for them as prices have never come down. Big box stores can DIAF for all I care.
I don’t use self-checkouts in retail stores, and I hate that some stores, like Shoppers, will try so hard to direct me to one when I’m in the queue for the cashier. I have put down merch and walked out of stores over this stance, and I no longer visit some stores (like Shoppers).
I’m not entirely against automated purchase systems. A completely touchless system would get a pass from me. I am against retailers forcing their customers to manually scan and check-out their products though, all while treating them as untrustworthy by dictating where they can place their scanned merch, weighing the merch as it’s scanned, and checking the receipts after doing so.
Obviously, none of this addresses the question of whether fully-automated retail spaces are actually good for the working class as a whole.
Yeah I agree. It’s a tough question, are trains good for horse stable workers? Like they might lose their jobs if people stop using horses.
What’s good for the working class as a whole is the end of bullshit work. You don’t argue to prop it up just because the system is shit, you argue to change the system.
These don’t end bullshit work though. They just mean that I am doing it myself, but still paying the same price for my groceries.
If I got a discount for doing the self checkout, since the company isn’t paying a cashier, maybe it would be another story, but what they’re actually doing is saving money on labour and passing those savings onto themselves.
What’s good for the working class as a whole is the end of bullshit work. You don’t argue to prop it up just because the system is shit, you argue to change the system.
I don’t disagree with automation, which is why I mentioned checkout-free systems. Still, you must recognize that this technology could eliminate hundreds of thousands (millions?) of jobs within a very short period of time and would have significant ramifications on society.
That’s where Universal Income becomes a thing. No one has to work, or so they tell us. Not sure how it’s supposed to work, in all honesty
Beats me, but I’d like to see what society could do if 90% of the profit arising from automation had to be paid into income support programs.
Right, but only because we organize things in such a way that all of the gains from automation go to the owners only. If we restructured things so that enough of that value went to the workers that they still made enough money to live but worked less, no one would fight automation. We would universally see it as a blessing.
I agree. My comments made no arguments for or against automation. I only pointed out that the broader debate about its long-term impact on society is beyond the context of OP’s post.
If we restructured things so that enough of that value went to the workers that they still made enough money to live but worked less, no one would fight automation.
Many of those workers would no longer be employed by the company, as they would now be surplus to requirements.
Between AI and robotics, millions will likely be surplused within the decade. Where will they go? Will the 55-year old cashier retrain to work in robotics? Will we mandate companies to find alternative positions? Will we finally tax the rich appropriately? Will we expand welfare? These are the kinds of questions I was alluding to in my original comment.
My local No Frills has shut down their express lane and directs people to their newly built self checkout. It’s basically the express lane except instead of the cashier scanning my items and taking the payment. I scan the items and give payment while a cashier hovers over my shoulder to make sure I’m not stealing anything
