“For most markets where DoorDash operates, customers are prompted to tip on the checkout screen, with a middle option already selected by default. If they want to, they can adjust the tip later from the status screen while awaiting their food, or even after it’s delivered. That’s changing today; while blaming New York City’s minimum wage increase for delivery workers, DoorDash announced that for “select markets, including New York City,” tipping is now exclusively a post-checkout option”
It seems so ridiculous given tipping fatigue, that DoorDash is making what should be a given sound like a negative.
I’ve been to restaurants with mandatory 20% tip included in the bill and let me tell you, I don’t even know if I got service worthy of 10%. It seems to be more of a cultural problem though. Even when their salaries are covered, American restaurant service is pretty lackluster. Without the carrot on the stick, it doesn’t seem like they’re even willing to try.
Working in a restaurant is probably one of the most consistently hard jobs in the US. It takes like 3 times the amount of energy that the average office job does. I don’t think you are getting bad service because the people that are serving you are just lazy, they certainly wouldn’t be working in the food service industry if they were lazy.
As someone who’s first job was washing dishes, I would argue it’s more than 3 times if it’s even a moderately busy restaurant. I have a cushy office job now and hands downs I still think waiters work insanely hard, especially because they’re on their feet all day.
I’ve worked in restaurants too, mate. I get that it may be a lot of work, but the experience also let me know that the service I’m getting is usually pretty subpar. I don’t mind tipping good waiters, but they are pretty rare outside of fine dining. Lazy waiters, like lazy employees in any other job, are always going to be a plague on their industry.