• Geetnerd
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    2 months ago

    Well, any time you buy any service from any company, you’re depending on them to keep their word.

    I’m not saying this is right, or ethical. But you’re taking a chance they’ll honor their service.

    Sorry if anyone got screwed.

    • @[email protected]
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      2 months ago

      Genuinely curious, what was the point of you typing out all of this to put on the internet?

      I don’t know how to say this without being rude.

      I’m wondering if you’re a bot that just churns out a few semi-relevent sentences or if you thought this was going to contribute to the discussions at hand? Because it felt like it wanted to blame the victims and then pulled back at the end and I ant fathom why you stepped into the tightrope wire in the first place.

        • @[email protected]
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          2 months ago

          Lulwut? When did /r/TD start leaking into Lemmy. Did any of what you said have anything to do with what I said?

          Are you feeling alright, man?

          Edit: seriously leaning towards ‘bot’ at this point. Humans that find their way into Lemmy have generally been much more capable, and much less MGTOW

      • @[email protected]
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        102 months ago

        Companies aren’t held to contracts like people are held to contracts. One buyout, restructuring, name change, no more contract. It’s meaningless

      • Geetnerd
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        42 months ago

        Way to not see the forest for the trees.

        I’m stating they don’t always honor the terms of the contract, and change the terms on a whim.

        Good luck collecting a check for $0.72 from the class action lawsuit. A fraction of a percentage from their profits.

        • @[email protected]
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          2 months ago

          Depending on the terms and jurisdiction, there may be penalties for not honoring a contractual agreement.

          Good luck collecting a check for $0.72 from the class action lawsuit. A fraction of a percentage from their profits.

          This would be an issue of enforcement.

    • @[email protected]
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      172 months ago

      I feel like “the new middle ages” really was a correct description of our time. Well, we’re at the dawn of it. All our universal rights and universal truths are going to be subject to who’s holding the dagger at your throat, and we’ll have theocracies, family republics and feudal lords again. The blooming diversity of hell.

      OK, this is a bit offtopic, just one can see such behavior in all areas today where they wouldn’t be normal 30 years ago.

    • @[email protected]
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      252 months ago

      To be fair to the new owners the previous ones never mentioned the lifetime subscriptions existed and they were sinking the company. Probably the reason the original owners sold in the first place.

      • @[email protected]
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        142 months ago

        That’s not being fair to the new owners.

        It’s the company buyer’s responsibility to make sure they know about and honor existing contracts with the existing company, and it’s the company’s responsibility to provide that information to the buyer.

        It is not ANYONE else’s responsibility to make them follow that. If something like this happens, the company(whether before or after the purchase) was in the wrong.

        • @[email protected]
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          62 months ago

          If the previous owner specifically make sure they do not know about that because they made a quick cash grab, how exactly do you imagine they should know about this?

          • @[email protected]
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            2 months ago

            Not the customer’s problem. Also, fraud.

            But probably failure of due diligence because any seller who’s not a complete idiot would rather let the sale fail and let the company go bankrupt than risk committing fraud.

      • @[email protected]
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        252 months ago

        They also said that they were cancelling lifetime contracts that hadn’t been used in 6 months. Hard to see how those could be sinking the company.

        • @[email protected]
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          172 months ago

          Correct.

          This is just bullshit being said so the owners can make more money.

          Every single person you see who believes it and perpetuates it is a useful idiot.

      • imecth
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        562 months ago

        It was obviously a cash grab from the company before fucking off, you can’t reasonably expect a lifetime vpn for 30 bucks. Either it eventually gets repriced, or they start mining all your information like every other “free” vpns.

        • @[email protected]
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          92 months ago

          Yet that was exactly what they sold, this is not too blame in the customer. They built a subscriber base on those purchases which is capital to them.

          They need to uphold the contract that they entered in to.

  • @[email protected]
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    532 months ago

    I assume most companies write somewhere in their terms that “lifetime” means effectively “whenever the fuck we want”.

    If there is a company that uses the word lifetime properly they may be worth a mention.

    • @[email protected]
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      332 months ago

      That shouldn’t matter

      If we had the most basic of regulatory practices over businesses in this country, especially the tech industry, this practice simply wouldn’t be allowed. Even the bullshit doublespeak “life of the product” version

      Lifetime means lifetime. If you can’t honor that don’t offer it. If you go back on it you should be harshly penalized.

      Looking at you t mobile, rolling stone magazine, filmora, Dropbox, salesforce, mcafee, etc

      This should also include if you remove features from lifetime subscriptions and make them contingent on paid monthly subscriptions (looking at you adobe, Evernote, and probably plex in 3-5 years)

      • @[email protected]
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        72 months ago

        I’ve read that laws of most countries have become orders of magnitude more complex since the time when ESG wrote his Perry Mason books.

        One could also think that all of the laws functioning in a country at one moment being possible to grasp for one person in a week are a requirement for Heinlein and Asimov’s visions of good future too.

        Often touching upon the fundamental aspects like this one - a company sells not what it advertises, but it has somewhere in agreement a line that says otherwise.

        While we have enormous amount and volume of active laws that don’t change any fundamental aspects, but function as a minefield for an honest person trying to navigate reality.

        A combinatorial explosion if you will.

        When the legal apparatus as a whole stops functioning as law and becomes yet another power in the society. In some sense having law is a disturbance, and laws becoming so complex that they are not laws again, but something like medieval privileges, with complex interpretations depending on each side’s power, and sometimes inevitable contradictions, just means that the system of society has responded to that disturbance.

        • @[email protected]
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          22 months ago

          In this instance at least the regulatory process is simple though

          Say what you mean, mean what you say.

          We can maybe have some nuance over lifetime being the lifetime of the consumer buying it vs the lifetime of the company although that has to be carefully worded to prevent situations like this. But it’s probably somewhat fair that if your company completely fails the product is done. This should be clear that the company has to completely fail, not a “apple sells lifetime subscription and decides the product isn’t viable so they kill it” situation or “subsidiary company of google fails and google could easily partially refund the lifetime subscription fees as the parent company” situation

          But I would argue it’s not as much about legal complexity here but about regulatory capture. There are really two forces on this issue: businesses looking to keep a lack of regulation and continue utilization of vague misleading language, and consumers that would benefit from regulation against said language.

          The businesses are aligned, obviously have vast resources, can influence propaganda on the matter, and can lobby lawmakers directly.

          The consumers are fragmented because of the propaganda and a lack of education on the issue, they don’t have strong representation among lawmakers, they don’t have resources, etc. they are scattered unless someone decides this specific issue is annoying enough to get up in arms about and make some kind of action network over, gathering people and support. While it is a serious problem there are just so many serious problems facing consumers and Americans right now, so why focus on this?

          And thus, our regulatory bodies yet again fail us

      • @[email protected]
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        22 months ago

        Lifetime means lifetime

        No, actually that is part of the problem, they shouldn’t even be allowed to advertise ‘Lifetime’ without explicitly stating whose lifetime.

    • @[email protected]
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      42 months ago

      They often tie it to current offerings. So your plan may have unlimited 4G data for life, but won’t include anything faster/newer. So once you want/need 5G, you have to switch to a different plan.

      • @[email protected]
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        32 months ago

        And even then it’s dependent on the availability of the 4G network or whatever. They’re currently sunsetting 2G and 3G networks, that means a lot of old school devices have to be upgraded or cut off, upgrades come with new contracts.

    • Terrasque
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      122 months ago

      I’ve seen some saying that “lifetime” refers to product lifetime, which is not expected to be more than X years. So yeah, slimes gonna slime

    • @[email protected]
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      402 months ago

      I remember when AT&T had “unlimited” data when the original iPhone came out and severely underestimated how much data people used.

      Today, every cell phone provider has an “unlimited” plan and in the fine print says “up to x GB, after which you will be throttled.”

      That shit should be illegal.

      • veroxii
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        32 months ago

        I’ve seen “fair use policy applies”

    • @[email protected]
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      72 months ago

      In the fine print, “lifetime” is defined as the lifetime of a particular mayfly that has not been all that well-treated.

    • Victor
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      1252 months ago

      Odd how they didn’t just put that in the title.

      • fmstrat
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        52 months ago

        Because zero-click internet kills the revenue model. It’s unfortunate, but understandable until something better comes along.

        Would love to see a co-op model spring up where views on sites like Lemmy generate revenue for publications without the click. I.E. pay $1 a month to a shared fund that’s distributed by percentage.

        • Victor
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          12 months ago

          That would require us to pay for Lemmy, right? Or how do you mean? Where would the money come from, sort of?

          • fmstrat
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            22 months ago

            Yup. Or perhaps pay into features, like full-page content inside the post. I.e. offset the revenue of the click. Oddly enough, that model would replace ads, too.

      • @[email protected]
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        542 months ago

        Guessing it was a force copy title for the sub and the article wanted you to click. They put it in the body of the post at least.

      • Libra00
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        72 months ago

        What’s odd is that it’s not in the Wired headline either, this is a direct copy of their headline.

  • @[email protected]
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    82 months ago

    Glad people care this time, pure VPN did exactly the same thing except without the buyout. 5 years into a lifetime plan they said, “sorry, your account is closed”. They were offering 5 year plans for less when I got the lifetime one. They didn’t care and told me to complain to slashDot because that’s where I bought it.

    • Schwim Dandy
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      82 months ago

      Pure did the same to me. They’d rather lose lifetime subs and save the traffic than foster customer loyalty. They didn’t expect any of us to pay for a recurring subscription after doing what they did.

  • Luffy
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    2 months ago

    Just saying: Lifetime Licences for Services are a ponzi scheme

      • Luffy
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        12 months ago

        Edited the comment, used the wrong word

        • @[email protected]
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          12 months ago

          I still don’t get it. aren’t pyramid and ponzi schemes more or less the same thing? how is the original subject either of them?

          • Luffy
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            12 months ago

            So, a service is something yourself have to pay for continuusly. A VPN Server from hetzner for example costs like 30€ a month, so in order for it to be lifelong, meaning like 80 Years, you`d have to pay 28.800€. And I say that with only 1 active Server.

            So if you only pay like 300€ or less once for lifetime, you`d still have to rely on people paying the subscription in order to subcidize the cost of the people who paid only once.

            But since people who use it regularly will buy a lifetime license, you always need a steady stream of New users to subsidize the old ones

            ::: spoiler ASCII Art
            

            ^ /\ / \ / \ / \ / \ /oldest users\ ----------------------- / \ / \ / Newer users \ / Switching to \ / Lifetime \ ------------------------------------------ / \ / \ / Newest users paying for losses \ / From Lifetime licenses \ ::

    • @[email protected]
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      22 months ago

      I’d say it depends on how much the license costs vs how the service costs.

      The analogy that comes to mind is old cemeteries (YMMV, this is from a New England perspective). People buy a grave and expect to occupy it forever. This is a problem for cemeteries because a cemetery will eventually run out of graves to sell. The sales of graves goes towards the upkeep of the cemetery. Once there’s no more space, there’s no more sales, and there’s no more income for upkeep.

      Some cemeteries get around this by reusing graves. You rent a grave for, say, 20 years and after 20 years of occupancy your next of kin is asked if they’d like to renew your subscription.

      Other places charge a much higher upfront fee and invest it, using the interest to pay for ongoing maintenance.

      Other places just abandon the cemetery and let it grow over with weeds.

  • @[email protected]
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    852 months ago

    Yes, name and shame the suckers already in the headline so they get what they deserve! VPN SECURE , yeah, right.

  • @[email protected]
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    42 months ago

    Seems like the new owners got screwed over by the previous owners who “forgot” to tell them that they had a bunch of highly unprofitable users locked in without ever paying them a cent again.

    Shitty situation for those “lifetime” subscription owners, but if the company shuts down because the new owners were sold a lie, they don’t have a VPN to use either.

    • @[email protected]
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      142 months ago

      That has nothing to do with the end user. In such cases they should sue the original owners.

      • @[email protected]
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        32 months ago

        The new owners mentioned that in the article. They said it would cost more to do than it would to just shut the business down.

        What good outcome do you think the lifetime license owners would get in that situation?

        • @[email protected]
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          102 months ago

          I call bullshit. I bet they knew, but saw it as an opportunity for profit and this is all PR spin.

        • @[email protected]
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          122 months ago

          I have no idea, but the end users should not get fucked because the new owners didn’t know what they were buying. In many countries it is illegal for the old owners to not let the new owners know of such things.

          • @[email protected]
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            32 months ago

            Without being able to offer any idea of a solution though, saying that means nothing. The company either gets shut down and those users get fucked and have no VPN, or the company stays alive and the users have no VPN but have the option to get one again.

            The point is there’s no real way the lifetime licenses get honoured.

            • @[email protected]
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              102 months ago

              Just honor them and take the loss. The new owners did a bad deal. In many countries it would be highly illegal to cancel these contracts while continuing the business. Either liquidate the company or honor the deals. Fuck capitalism.

              • @[email protected]
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                22 months ago

                So you’d rather they just close the company down, so then no one can use their VPN. Big brain move.

                • @[email protected]
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                  32 months ago

                  The people operating the company do not deserve to run it. Maybe they should declare bankruptcy and let somebody who will honor the contracts buy it.

                  Allowing this kind of anti-consumer behaviour just allows them to juggle the company around to get out of contracts.

    • @[email protected]
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      82 months ago

      Lifetime memberships are kind of a trap, for users and a company. The company gets revenue once and then never again. That is great now, but won’t pay your bills in 2027 or 2032. And the company knows that there are users who are willing to pay a huge amount of money for the service and who are using it. Of course the upper ranks will try to find a way to get money from them.

      • @[email protected]
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        2 months ago

        It’s not that it’s gone, it’s that the platform continues to enshittify.

        It’s really hard to remove all their bloatware garbage, and features seem to get worse all the time. Subtitles had a big change and they really don’t do a good job of supporting them anymore, as an example. Had one show that no matter what I did the subtitles just wouldn’t work after updating to a modern version that had the modern ‘updated’ subtitle handling. I’ve continued to update but it’s still questionable.

        When I got it they never had ‘ad supported plex tv’, now they do and they promote it everywhere. All I want to do is keep supporting what they have, newer modern codecs, squash bugs, and act as a crappy dynamic dns so I can not setup a domain that goes to my home network connection which is a dynamic ip.

        What I don’t want is to have to go into settings to disable or hide all their garbage ad revenue supported services everywhere in my private media library I paid a lifetime license fee for. It didn’t have that advertisement when I bought it, they shouldn’t be adding it afterwards, and I shouldn’t have to keep updating my config just to stay on a version that supports evolving hardware.

        I tried Jellyfin but it’s even worse for subtitles which are unfortunately mandatory in my household.

        Edit: this literally just popped up in my lemmy feed. https://lemm.ee/post/63954487

      • @[email protected]
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        72 months ago

        Yep, two years before Borderlands delivered a much superior experience.

        At the time I had spent six years playing EverQuest, Ultima Online, Anarchy Online and World of Warcraft in various capacities, and this was looking like an MMO borderlands like thing. Few MMOs had gone under so soon after release.

        Apparently the same devs are making a sequel, and I think i’ll make sure to pirate it unless they give it away to lifetime Hellgate London subscribers.

        Nowadays I know better than to trust any kind of weird offer like this announced before launch. They’d only do it if they knew they were going to win… or were so worried they were going to go under.

  • @[email protected]
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    42 months ago

    Considering how many companies are forcing into their TOSs forced arbitration and waving the right to class action lawsuit, of course this kind of shit was going to happen.

    • @[email protected]
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      12 months ago

      Unless the TOS included the common language that the company can change the TOS whenever they want.

      • @[email protected]
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        12 months ago

        True but they could shorten it up if they used Eric Cartman’s phrasing, “What-eva, I do what I want!”